Can you add a constraint to a smart flow based on an email being "operational?"

Duke_Janssen
Level 2

Can you add a constraint to a smart flow based on an email being "operational?"

Hi,

I'm trying to add an interesting moment to someone that has a specific email type bounce (defined as an operational program channel). 

Use case:  I want our service delivery managers and account executives to be able to see when a client of ours does not receive an email (but not marketing emails, just operational emails).

FYI - we are using the a separate channel for operational emails.

1 REPLY 1
Elliott_Lowe1
Level 9 - Champion Alumni

Re: Can you add a constraint to a smart flow based on an email being "operational?"

There isn't a 'Channel' constraint for the Email Bounces trigger, but you could use a common naming convention for those emails and/or put them in the same program and then you could use an Email starts with or Email contains constraint. to limit it to just those.