Can we use same login credential for multiple Marketo check-in app?

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Can we use same login credential for multiple Marketo check-in app?

Hello everyone,

I hope you are doing well. Recently we were facing this issue with our Marketo check-in app where check-in app was logging out very frequently and it was difficult managing audience due to that.

In our case we were using same login credential on multiple check-in app. Do you think this might be causing this issue?

Any help with this will be well received and appreciated. 

Cheers,

Sant

4 REPLIES 4
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Champion Moderator

Re: Can we use same login credential for multiple Marketo check-in app?

Check-in app doesn't support multiple active session with same credentials. Multiple users cannot use the same credential at the same time.

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Re: Can we use same login credential for multiple Marketo check-in app?

Thanks Amit Jain.. thanks for clarifying..   

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Level 7 - Champion

Re: Can we use same login credential for multiple Marketo check-in app?

Technically you can log in, it will allow you, but will cause errors in sync sometimes and is not recommended by Marketo (ex: Person A checked in on device 1 and when device 1 and 2 both go to sync, device 1 says Person A attended but device 2 says they didn't - which wins? Sometimes device 2 )

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Re: Can we use same login credential for multiple Marketo check-in app?

Thanks Christina Zuniga.. That was also my understanding.. thanks for clarifying..