Can't find email in trigger

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Anonymous
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Can't find email in trigger

Hi everyone -

I did this yesterday so it's really odd that it's not working today.

I am doing an email blast with AB testing for the subject line. However, when I created a smart campaign and the trigger is "clicks link in email" for tracking and applying a SFDC campaign, I cannot find the email at all in the drop menu for the trigger. The email is approved and everything.

Please help!

10 REPLIES 10
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Anonymous
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Re: Can't find email in trigger

Hi Jennifer,

It sounds like you have created an email for a AB test program.

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The email used here will not show up in a smart campaign under a program as "Email"

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Instead, it will follow the AB test program name "." the test. So -

pastedImage_2.png

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Anonymous
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Re: Can't find email in trigger

As a best practice, search for your emails using the program name

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Anonymous
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Re: Can't find email in trigger

Hi Peter -

I've been doing that and it still won't show up. This is happening to now more than one program using A/B

I think I might have some sort of glitch and will have to contact support

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Anonymous
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Re: Can't find email in trigger

Good idea.

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Anonymous
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Re: Can't find email in trigger

Screenshot? This sounds very odd that the email isn't even showing up. Does it work if you change the trigger to "Opens Email?"

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Anonymous
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Re: Can't find email in trigger

Having the exact same problem. Any advice?

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Anonymous
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Re: Can't find email in trigger

I found the solution after I posted this!

Create the program, set the AB test, smart list etc and approve the email program. After you approve, you can create a smart campaign and the email will be available

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Level 10 - Champion Alumni

Re: Can't find email in trigger

This is happening for us as well.  We approved the email program (which contains an A/B test) and yet the name of the program/email still is not a value in the smart list "clicks link in email" trigger.

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Level 6 - Champion Alumni

Re: Can't find email in trigger

I usually use email starts with, and use the program name as it is prepended to each email.