SOLVED

Can't Use Has Interesting Moment in Smart Campaign?

Go to solution
Highlighted

Re: Can't Use Has Interesting Moment in Smart Campaign?

Yes that is actually what it turned out to be, thanks Justin!

Highlighted

Re: Can't Use Has Interesting Moment in Smart Campaign?

Hello Katie O'Brien​, can you please share what was the result of speaking with your CSM?

We're missing MSI and interesting moments as well but we've had it previously ever since we deployed Marketo. From what it seems to us is that Marketo just turned it off without warning one day...

Highlighted

Re: Can't Use Has Interesting Moment in Smart Campaign?

It is apart of MSI which is not included in our contract.

Highlighted

Re: Can't Use Has Interesting Moment in Smart Campaign?

Indeed, and all instances are supposed to come with 5 MSI seats...

-Greg

Highlighted

Re: Can't Use Has Interesting Moment in Smart Campaign?

Interesting, customer service did not tell me this. Greg - How do I find my CSM's contact information?

Highlighted

Re: Can't Use Has Interesting Moment in Smart Campaign?

Hi Katie,

Ask your Marketo sales rep.

-Greg

Highlighted

Re: Can't Use Has Interesting Moment in Smart Campaign?

Hi Katie,

Log a support ticket so they can help you identify your dedicated Customer Success Manager.

FYIGrégoire Michel

Not all instances come with MSI. This is a separate add-on that is provided to customer when they are integrating natively with SFDC or MSD. In the case for Katie, is it potentially removed to reduce the total cost if there is no real requirement?

Thanks

Floyd