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Can no longer Submit a Case

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Can no longer Submit a Case

Hello!

I used to be able to submit a case in Marketo. However, in the past few days, this is what I get (no matter which browser I use) :

pastedImage_0.png

Did I modify anything unintentionally? Can someone tell me how I can fix this?

Thanks

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Re: Can no longer Submit a Case

I had to reach out to the Support Feedback team and they were able to restore my access to the support portal in a very short amount of time

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4 REPLIES 4
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Re: Can no longer Submit a Case

How do you usually navigate to your cases? Community > products & support > support > submit a case > my cases?

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Re: Can no longer Submit a Case

Yep. And also from My Stuff > My cases. I get this screenshot every time.

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Re: Can no longer Submit a Case

I just opened a case in Marketo through my colleague's account. Will let you know what the issue was

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Re: Can no longer Submit a Case

I had to reach out to the Support Feedback team and they were able to restore my access to the support portal in a very short amount of time

View solution in original post