Can links disappear from emails for some leads?

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Level 6

Can links disappear from emails for some leads?

We're having an issue, where we have an email, with CTA on an image. The link works when we send a sample to ourselves, or to test leads. But there's an exception lead, who gets the email, but there is no link on the CTA. Is this possible in case the company has some kind of restriction on links for their employees?

3 REPLIES 3
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Level 10 - Champion Alumni

Re: Can links disappear from emails for some leads?

without seeing the code or how you built the link, this is hard to say. Yes, it is possible a particular spam filter stripped the link somehow. I've also had weird moments where the links in an email just don't work in a particular client.

There is also a known issue where you could place the image or a container over the link/image in such a way as to make it not possible to click. Haven't seen that too often.

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Level 10 - Community Moderator

Re: Can links disappear from emails for some leads?

What I'd like to see is the full HTML body of the received email for one of these exceptional leads.

Then (if you can) retest with one of these leads and a generic URL like www.example.com ​to see if that, too, is stripped.

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Marketo Employee

Re: Can links disappear from emails for some leads?

Do you use conditional code for Outlook clients by chance?  Sometimes people forget to update both the Outlook and non-Outlook versions of content to have the same links.  Like Josh said, that could result in an email not working the same across all email clients.