Can Marketo handle duplicate email addresses for different people?

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Re: Can Marketo handle duplicate email addresses for different people?

Does this approach create a loop that continues until there are no more qualified records, or would you still need to know the maximum number of accounts that any one email address was associated with?  I.e. create XX number of requested campaigns to match count from previous statement.

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Level 10 - Community Moderator

Re: Can Marketo handle duplicate email addresses for different people?

You don't need to count anything in advance!

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Level 1

Re: Can Marketo handle duplicate email addresses for different people?

This process works well, but after some testing, it seems like the duplicate email that is also being sent, doesn't populate a form on the landing page, although it does provide the correct First name and Last name of the duplicate lead. 

 

Any suggestions? Many thanks

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Level 10 - Community Moderator

Re: Can Marketo handle duplicate email addresses for different people?

The additional email is just a Send Email step which doesn't have any effect on the tracking link (the addition of the  mkt_tok query param to the tracking link is what allows native Pre-Fill to work).

 

So what you're seeing sounds like the standard way Pre-Fill works. If the session is associated with a different lead from the lead that received the email (remember, the leads are different, the Email Address notwithstanding) then the mismatch "neuters" Pre-Fill.

 

You can use enhanced Pre-Fill JS if you want to work around that: https://nation.marketo.com/t5/New-York-User-Group-Discussions/Form-Pre-Fill-External-sites-No-limits...

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Level 1

Re: Can Marketo handle duplicate email addresses for different people?

Hi Guys,

New to Marketo and apologies bringing this old thread back up.

Trying to follow Sanford Whiteman‌ approach to send multiple emails to the same email address.

But for some reason in my Request Campaign step, no campaigns are appearing for me to assign against Request Campaign:

Am I missing a step before hand?

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Level 10 - Community Moderator

Re: Can Marketo handle duplicate email addresses for different people?

Your campaign needs to be requestable: it needs to trigger on Campaign is Requested.

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Level 1

Re: Can Marketo handle duplicate email addresses for different people?

Thanks Sanford!  Will give it another try