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Can I find previous email send data after an email is deleted?

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Can I find previous email send data after an email is deleted?

I have a number of nested campaigns in engagement programs that send emails. Yesterday, I changed out some of the email templates and so when I deleted the previous versions of the emails, I lost the email reporting data from the prior sends. Ugh!

Can we recover the deleted emails so that I can have the reporting data back? Or is there a report that I am not seeing that will pull this information?

I did not remove the nested program from the stream, so I can see how many were sent in the last cast, and how many belong to the program, but I can't find a way to pull the email stats.

Why are we only warned if an email is in use before we can delete it? We should also be warned that there are stats associated with it and will be lost if we delete. Does anyone know if there's a current idea about this out there?

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Re: Can I find previous email send data after an email is deleted?

Nope! You are incorrect. I did put a support case in. The emails were recovered along with the send data. I will not archive them because I want them to show up in my email reports. All is good. But there were a lot of mixed answers on the matter. Glad I went ahead and put the case in, even after the chat specialist said they could not be recovered!

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Level 10 - Champion Alumni

Re: Can I find previous email send data after an email is deleted?

Hi Autumn,

Once it's gone, it's gone. Same issue if you delete a lead, then the related data disappears in most cases....although I think not with the EP report.

This is why there is an Archive function so you can move things out of the way, yet retain the data.

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Re: Can I find previous email send data after an email is deleted?

Nope! You are incorrect. I did put a support case in. The emails were recovered along with the send data. I will not archive them because I want them to show up in my email reports. All is good. But there were a lot of mixed answers on the matter. Glad I went ahead and put the case in, even after the chat specialist said they could not be recovered!

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