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Bulk API: extracting activities job stuck in Queued status

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Anonymous
Not applicable

Re: Bulk API: extracting activities job stuck in Queued status

I know that you're working on it now, so just an FYI, I'm now seeing jobs processing, but they've been ending in system errors:

{

"requestId": "..."

"result":

 
{

"exportId": "..."

"format": "CSV"

"status": "Processing"

"createdAt": "2017-06-20T19:32:23Z"

"queuedAt": "2017-06-20T19:32:32Z"

"startedAt": "2017-06-20T19:34:08Z"

}

 

{

"exportId": "..."

"format": "CSV"

"status": "Failed"

"createdAt": "2017-06-20T18:43:00Z"

"queuedAt": "2017-06-20T18:43:13Z"

"startedAt": "2017-06-20T18:44:09Z"

"finishedAt": "2017-06-20T18:49:13Z"

"errorMsg": "System error"

}

 

{

"exportId": "..."

"format": "CSV"

"status": "Failed"

"createdAt": "2017-06-20T15:46:01Z"

"queuedAt": "2017-06-20T15:46:12Z"

"startedAt": "2017-06-20T18:34:16Z"

"finishedAt": "2017-06-20T18:39:08Z"

"errorMsg": "System error"

}

Kenny_Elkington
Marketo Employee

Re: Bulk API: extracting activities job stuck in Queued status

Could you share the export ids, and your subscription id with me privately?  Just follow me in my profile, and you can DM me.

Anonymous
Not applicable

Re: Bulk API: extracting activities job stuck in Queued status

Done...

Kurt_Koller
Level 3

Re: Bulk API: extracting activities job stuck in Queued status

The lead export in the UI fails sometimes, we exported these by hand for a while and sometimes the first export would fail and return a partial file, then the second would do the same and fail at a different point, then the third would work. Just mentioning here in case this piggybacks on the same process.

It would be great if the limit could be 31 days instead of 30 days so we could grab a calendar month at a time vs 30 day arbitrary chunks. This seems like a small request so I thought I'd put it out there, I added this as a feature request in Product Ideas. Thanks.

Kenny_Elkington
Marketo Employee

Re: Bulk API: extracting activities job stuck in Queued status

We believe the queued->processing issue has been resolved.  Jobs which were stuck in queued should be getting picked up into processing now.  There's a few other failure types we're seeing and investigating though.

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