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Bulk API: extracting activities job stuck in Queued status

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Anonymous
Not applicable

Bulk API: extracting activities job stuck in Queued status

I submitted a bulk API request for retrieving activities 2 days ago. However the status is stuck in "Queued". What should I expect in terms of the processing time, e.g. when it will move from "Queued" to "Processing" and how long the processing itself will take?

Here is a sample curl. You can see it has been 2 days since the job get queued:

$ curl -X GET $MKTO_URL/bulk/v1/activities/export.json -H "authorization: Bearer $MKTO_TOKEN"

{"requestId":"4448#15cc225567f","result":[{"exportId":"e0277059-d03e-4c1c-8546-941632cfce2b","format":"CSV","status":"Queued","createdAt":"2017-06-17T10:03:09Z","queuedAt":"2017-06-17T10:05:28Z"}],"success":true}

$ date -u

Mon Jun 19 21:00:45 UTC 2017

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Kenny_Elkington
Marketo Employee

Re: Bulk API: extracting activities job stuck in Queued status

We believe the queued->processing issue has been resolved.  Jobs which were stuck in queued should be getting picked up into processing now.  There's a few other failure types we're seeing and investigating though.

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14 REPLIES 14
Kenny_Elkington
Marketo Employee

Re: Bulk API: extracting activities job stuck in Queued status

Can I assume that you don't also have a bunch of Bulk Leads Jobs queued as well?

Anonymous
Not applicable

Re: Bulk API: extracting activities job stuck in Queued status

No. This job is the only job that I queued.

$ curl -X GET $MKTO_URL/bulk/v1/leads/export.json -H "authorization: Bearer $MKTO_TOKEN"

{"requestId":"5be3#15cc26d63fd","result":[],"success":true}

$ curl -X GET $MKTO_URL/bulk/v1/activities/export.json -H "authorization: Bearer $MKTO_TOKEN"

{"requestId":"45f9#15cc26d3f5d","result":[{"exportId":"e0277059-d03e-4c1c-8546-941632cfce2b","format":"CSV","status":"Queued","createdAt":"2017-06-17T10:03:09Z","queuedAt":"2017-06-17T10:05:28Z"}],"success":true}

Kenny_Elkington
Marketo Employee

Re: Bulk API: extracting activities job stuck in Queued status

In that case, I would encourage you to file a support ticket with the details.  Can you get any new jobs to start processing?

Anonymous
Not applicable

Re: Bulk API: extracting activities job stuck in Queued status

Submitted another activity job with a different time range and a lead job, both are in "Queued" status after 6 hours. Gonna contact support tomorrow morning. Thank you for the help!

Kurt_Koller
Level 3

Re: Bulk API: extracting activities job stuck in Queued status

Hi Kenny,

We are seeing this on multiple Marketo instances. As a point of fact, we have not seen a single bulk lead request change to Processing on any instance we've tried it on.

Let me know if you need any additional information from us, I didn't include any because this appears to be systemic and not a bug around a specific request.

Thanks

Anonymous
Not applicable

Re: Bulk API: extracting activities job stuck in Queued status

I'm having the same issue here as well. Let me know if you happen to hear back from support

Anonymous
Not applicable

Re: Bulk API: extracting activities job stuck in Queued status

I'm also having the same issue.  Interested to hear what you find.

Alec_Dibble
Level 1

Re: Bulk API: extracting activities job stuck in Queued status

We are also seeing the same issue. Enqueued 2 jobs yesterday afternoon and they are still in the "Queued" state.

Kenny_Elkington
Marketo Employee

Re: Bulk API: extracting activities job stuck in Queued status

We've got an engineering escalation open now and are looking into the issue.