Bulk API - Consistent "System Error"

Matthew_Aeschba
Level 1

Re: Bulk API - Consistent "System Error"

Hey Steven, let me know if there is any information I can provide that would help you troubleshoot. My Marketo Case #: 00821748

Steven_Vanderb3
Marketo Employee

Re: Bulk API - Consistent "System Error"

We should be good with what we have for now.  I added your ticket to the list of reporting customers and I gave your TAM a heads up as well.

Steven_Vanderb3
Marketo Employee

Re: Bulk API - Consistent "System Error"

Patch for this is currently scheduled to push out tonight.  Thanks for your patience everyone!

Anonymous
Not applicable

Re: Bulk API - Consistent "System Error"

Hey Steven,

Thanks for the attention to this. I tried a few times again today and I am still getting the "System Error". Did the patch fix go out on Friday? It seems like there might be another issue?

Thanks,

Dan

Steven_Vanderb3
Marketo Employee

Re: Bulk API - Consistent "System Error"

I do see the patch went out Friday.  If you can give your call and response to the engineer working your support ticket, we can look back into it.

Anonymous
Not applicable

Re: Bulk API - Consistent "System Error"

Thanks Steven. I added the new export id's to my case 00818731. I'll post here once I hear back on it.

Matthew_Aeschba
Level 1

Re: Bulk API - Consistent "System Error"

My job also failed this morning.

Anonymous
Not applicable

Re: Bulk API - Consistent "System Error"

This continues to be an issue for me. I have been working with Marketo support as they have been putting out patch fixes but it seems that thus far the fixes have not resolved the problem.

Matthew_Aeschba
Level 1

Re: Bulk API - Consistent "System Error"

My bulk export jobs are continuing to fail as well. Hopefully they will get a successful patch out soon.

Anonymous
Not applicable

Re: Bulk API - Consistent "System Error"

Bulk export API is still not working. Job was queued. Then

made this request:

https://xxx.mktorest.com/bulk/v1/leads/export.json?status=Created,Queued,Processing,Cancelled,Comple...

Response:

{"requestId"=>"dd4a#15d1f640c69",

"result"=>

  [{"exportId"=>"xxxx",

    "format"=>"CSV",

    "status"=>"Failed",

    "createdAt"=>"2017-07-07T23:01:41Z",

    "queuedAt"=>"2017-07-07T23:14:08Z",

    "startedAt"=>"2017-07-07T23:15:13Z",

    "finishedAt"=>"2017-07-07T23:18:30Z",

    "errorMsg"=>"System Error"}],

"success"=>true}