Black list process

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Black list process

Jeff,

Do Black Listed people get automatically excluded from emails (like opt outs) or is there an additional rule that needs to be set up? Also, do people from EXCL lists get excluded or again needs to be excluded by rules?

4 REPLIES 4
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Re: Black list process

Blacklisted people are excluded from the emails, For the EXCL list, you need to set certain rules to exclude them.

Ronen Wasserman
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Re: Black list process

AFAIK, and to be more accurate:

  • blacklisted leads are excluded from all "send email" flow steps and email programs
  • Non blacklisted lead that are duplicate of a blacklisted one are also blocked
  • BUT the email address of a blacklisted person can be used as the addressee for a "send alert" flow step.

-Greg

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Level 10 - Community Moderator

Re: Black list process

Also, do people from EXCL lists get excluded or again needs to be excluded by rules?

P.S. You shouldn't use abbreviations like this that don't have an established definition.  The four capital letters "EXCL" aren't special, they may merely be part of a personal naming convention. And, as Ronen notes, if you want them to be "exclusion lists" that's only via rules you create. You can have a list that starts with "EXCL" and have it be an ​in​clusion list.

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Re: Black list process

It could be a list that represent an Excel import...

-Greg