We have a Marketo contact form embedded on our website. As we go through site redesign, we want to add a multi-line text field for the user to include comments/questions/ etc.... just like any normal contact form would have, not just a Call-to-action form.
I was about to set this up, but a small issue occurred to me: that information goes into a field for the potential lead. If the user fills out the form again--or another form containing the same field--they'd overwrite the field's previous contents and we'd lose what they said/asked.
Is there a way around this? A way to store the old entries? I don't want to just append them, because it could become a long unwieldy mess. I can't just dump it into Salesforce, because we might have to remove the info as soon as it's added. Maybe the user isn't a lead, or maybe they've made a GDPR selection that means we have to un-track them and delete all info.
I may be overthinking this, but wanted to get some thoughts and/or best practices for this, when using a Marketo form with a general text field.
Or are we forced to maybe use a regular form and not Marketo? I'd like to keep all forms as Marketo at this time.
Seems like you're overthinking it! Or at least I can't see how this is different from the same concern applied to any relatively fast-changing field in Marketo.
The traditional ways to keep such things around:
Not sure what prob you're trying to solve, though. I mean, why would you be thinking about taking this outside of Marketo? What's the big deal really?
Ah... I wasn't thinking of the activity log. Maybe that covers me.
I'm just imagining a scenario where someone fills out a form for the second time and we lose whatever they typed in the field the first time around.
yeah... I'm overthinking it. Not like we have mobs filling out forms a hundred times. Probably an edge case.