We are creating a new Lead Scoring Program, but we would like to accommodate for changes in jobs by wiping out the score value for the previous job title, and assigning the score value for the new job title category. there are only 4 categories for which we are referring to here. i tried adding a "-" negative in front of the token, but that didn't seem to work. Any ideas?
Solved! Go to Solution.
This is exactly what I ended up doing. In reality, it was a total of about a dozen additional tokens with negative values, but easy enough to set these up and use these. It just would have been convenient to negate an existing token to enable wiping out an existing specific demographic score, such as "title function" when this value is changed, such as when a person changes a job, in order to rescore without double scoring from the past score. But the additional negative value tokens worked just fine. Thanks.