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Re: Becoming a member of a program

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Michael_Oslin
Level 3

Becoming a member of a program

Hello,

I just had the strangest thing happen.

We have a Program that has all these members that were not part of the email send and I'm not sure how they could have made it in.

Does anyone have any thoughts on how that could happen?

I checked the smart lists and I dont see how they could have gotten in.

thank you-

Michael

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Dory_Viscoglio
Level 10

Re: Becoming a member of a program

Hi Michael, pick someone who was added to the program who you think shouldn't have been, then look in their activity log. You should be able to figure out their action or your smart campaign that added them.

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Chris_Saporito
Level 9

Re: Becoming a member of a program

Hard to tell without having some more info but could they have been added from SFDC?

Michael_Oslin
Level 3

Re: Becoming a member of a program

Chris,

Yes, it looks like they may have been added that way.

Michael

Michael_Oslin
Level 3

Re: Becoming a member of a program

Dory,

Thank you- I will take your suggestion and chase it down. It looks like they were added via a SFDC campaign, but now I'm curious as to why/how they made it in the wrong campaign.

Thank you again for the "activity log" suggestion, that will be helpful.

Michael

Chris_Saporito
Level 9

Re: Becoming a member of a program

Glad to hear that you figured it out! Please mark this question as answered.

Best,

Chris

Dory_Viscoglio
Level 10

Re: Becoming a member of a program

Hi Michael, pick someone who was added to the program who you think shouldn't have been, then look in their activity log. You should be able to figure out their action or your smart campaign that added them.