Batch Smart Campaign Issues as of today

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Anonymous
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Batch Smart Campaign Issues as of today

Hi,

Is anyone else have trouble with batch smart campaigns computing on the schedule tab?

I have a cloned smart campaign that I use regularly. I am getting an error in the schedule tab. I feel like this is a Marketo issue and not something wrong in my campaign - is anyone else having issues with this?

Thanks,

Hilary

5 REPLIES 5
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Level 10 - Champion Alumni

Re: Batch Smart Campaign Issues as of today

What is the error?

Sometimes complex (or large) lists will say "N/A" because it cannot compute it quickly. Check your smart list and see if you can make it efficient - do not use multiple smart lists.

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Anonymous
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Re: Batch Smart Campaign Issues as of today

I am using a Smart List in my campaign to describe the leads I want to affect.  That smart list also includes a filter that says "member NOT IN a do-not-email-list" that is another smart list of usual exclusions  Not sure how to make that more efficient.  Ideas?

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Anonymous
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Re: Batch Smart Campaign Issues as of today

I'm having this same issue:  N/A existing leads is showing up.  It is also a campaign that I cloned and uses a smart list within a smart list, but it has worked in the past.  It has been happening for three days and I have an open case with Marketo support.  It would be nice to know if there is something bigger going on in Marketo that is making this happen.

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Marketo Employee

Re: Batch Smart Campaign Issues as of today

You may find this article useful https://docs.marketo.com/display/public/DOCS/Best+Practices+for+Smart+Lists .  If your Smart List is overly complicated, it may cause the processor to time out.

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Anonymous
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Re: Batch Smart Campaign Issues as of today

Thank you Steven.  I do indeed use "contains" and a multi-select variable with 350 values.  That may be why it can't calculate the leads ahead of time.  It would still run, right?  but just be slow?