SOLVED

BCC in Email Reply

Go to solution
Highlighted
Anonymous
Not applicable

BCC in Email Reply

Hello,

We are working on a series of sales emails that are plain-text and will look like it's coming directly from a salesperson. Right now I have the reply-to set to go directly to the salesperson but I would also like the ability to see the replies myself. Is there a way for me to BCC myself on the email? If so, how?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted

Re: BCC in Email Reply

Lauren,

Unfortunately no. You can set up inbox rules for the salesperson that replies from that specific email are forwarded to yourself.

View solution in original post

5 REPLIES 5
Highlighted

Re: BCC in Email Reply

Lauren,

Unfortunately no. You can set up inbox rules for the salesperson that replies from that specific email are forwarded to yourself.

View solution in original post

Highlighted
Anonymous
Not applicable

Re: BCC in Email Reply

Are the inbox rules something we can do within MTKO? Or is this something that we'd need to do with Outlook?

Highlighted
Level 10 - Community Moderator

Re: BCC in Email Reply

In Outlook, Lauren. Replies aren't processed by Marketo.

Highlighted
Anonymous
Not applicable

Re: BCC in Email Reply

Thanks, that's what I thought. I was trying to figure out a way to do this with Marketo.

Highlighted
Level 10 - Community Moderator

Re: BCC in Email Reply

I was trying to figure out a way to do this with Marketo.

Since Marketo doesn't process replies, and there's no way to force a recipient to respond to multiple addresses, Marketo can't be involved here. (Same applies to any MA platform, not just Marketo: this is endemic to the way mail clients work.)