Approving an Email Template

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Anonymous
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Approving an Email Template

I am trying to get a new email template approved. Marketo has been in the "approving email template" stage for 20 minutes now. Is this normal?
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5 REPLIES 5
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Anonymous
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Re: Approving an Email Template

Sometimes it gets stuck on a message like that even though it has actually completed the action. Refresh your Web browser - can you see it as approved now?
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Anonymous
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Re: Approving an Email Template

I had the same issue and just closed that tab in the browser, logged back into Marketo and the email was actually approved.
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Anonymous
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Re: Approving an Email Template

Depending on how many emails you have currently using that template, it can sometimes take quite a while to approve because it's updating all the emails using that template.
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Anonymous
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Re: Approving an Email Template

If this keeps happening I'd love to get some details so I can dig into it. If you had your username, the email template and the time it didn't come back I could file a bug and get it on the list to check out.
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Anonymous
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Re: Approving an Email Template

Oh- you could email it to me instead of just posting it here. I'm at erik@marketo.com