Approved Templates overwriting Email Drafts

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Anonymous
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Approved Templates overwriting Email Drafts

Hi there,

We have email drafts that are using a single, approved template within Design Studio. When editing the email, we are going through the proper "Edit - Save - Approve Draft" process, which keeps the changes. When going back into the email designer to continue editing (10 minute wait), the drafts revert back to the template form.

All of the templates have been approved and un-edited. What could be causing this anomoly, and what are steps to rectify?
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Anonymous
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Re: Approved Templates overwriting Email Drafts

After you create, save and approve a new email based on a single email template, are you able to open it in the email designer immediately afterward and see your saved changed (e.g. added body copy, etc.)? 
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Anonymous
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Re: Approved Templates overwriting Email Drafts

Yes, it shows immediately after that the changes have saved. Then, I wait for another 10 minutes and the newly revised (and confirmed) HTML and TEXT has been wiped and replaced with the Template.
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Anonymous
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Re: Approved Templates overwriting Email Drafts

If this can be reproduced with another newly created email based on the same template, you should open a case with Marketo tech support and be sure to provide them with the name of the email that is getting reverted back to the original "blank" version after you approve the draft.
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Anonymous
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Re: Approved Templates overwriting Email Drafts

I've had this occur to me twice in 10 months...it's completely random and the first time I didn't even know it happend till afterwards.

Since there are a few people who've had this issue, is this something that Marketo is addressing or is this a one off issue?