Anyone experiencing issues in receiving email notifications for threads that you follow?

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Level 10 - Champion Alumni

Anyone experiencing issues in receiving email notifications for threads that you follow?

Over the past few days, I'm noticing that I'm not receiving all email notifications when comments are provided to discussion threads that I follow (which happen when i participate in a discussion thread; or manually follow (inbox) a discussion thread).  It's very sporadic.  I may get one for a single thread, but all future ones aren't making it to my inbox.  I've already investigated this extensively with our own deliverability team and nothing is being blocked - or sent to quarantine - from anything "@marketo.com".  They've whitelisted everything.

7 REPLIES 7
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Level 7 - Champion Alumni

Re: Anyone experiencing issues in receiving email notifications for threads that you follow?

same, I don't really get notifications for threads I follow anymore. I used to get them for convos I had bookmarked, but that doesn't seem to be happening anymore.

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Level 10 - Champion Alumni

Re: Anyone experiencing issues in receiving email notifications for threads that you follow?

Interesting.  If it really is an issue on Marketo's end, I hope they get it fixed.  Otherwise, it'll be real challenging to keep members engaged - especially those that are part of active discussions.

Janet Dulsky

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Community Manager

Re: Anyone experiencing issues in receiving email notifications for threads that you follow?

Dan Stevens​ and Darrell Alfonso​, thanks for the heads up. I will report this to Jive support and get back to you as soon as I hear.

Janet

Level 10 - Champion Alumni

Re: Anyone experiencing issues in receiving email notifications for threads that you follow?

And of course, ironically, I received an email notification with your reply, Darrell Alfonso​!   It seems that I receive the first one, then none thereafter. This thread is a good example: New email domain deliverability   I received the first reply, but none thereafter.

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Community Manager

Re: Anyone experiencing issues in receiving email notifications for threads that you follow?

Dan Stevens​ and Darrell Alfonso​, please confirm that your preferences have not changed -- should be Inbox Activity/Email/All Activity.

Thanks, Janet

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Level 10 - Champion Alumni

Re: Anyone experiencing issues in receiving email notifications for threads that you follow?

Nothing's changed on my end.  I am, however, receiving them sporadically.

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Community Manager

Re: Anyone experiencing issues in receiving email notifications for threads that you follow?

Thanks, Dan Stevens​. I'm working on this with Jive support.