An error ocurred while rendering this email

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Level 6

An error ocurred while rendering this email

Getting the following error when trying to approve an email:

An error ocurred while rendering this email

Other than the fact that "occurred" is spelled incorrectly - anyone know what the deal with this error is?

EDIT: attached a screenshot

12 REPLIES 12
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Level 6

Re: An error ocurred while rendering this email

Looks like this is a universal MKTO problem - just tried to approve an email on a different instance and got the same error.

Can anyone else confirm that they are getting this error?

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Re: An error ocurred while rendering this email

i am as well.

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Re: An error ocurred while rendering this email

Yep - we're getting it too. Can't approve or send tests of any emails.

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Level 4

Re: An error ocurred while rendering this email

Yep. Struggled with this all day today. Support told me it was a Script in my custom template. I've used that template 700+ times!

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Level 10 - Champion Alumni

Re: An error ocurred while rendering this email

hmm, I got this same error over the weekend while trying to approve an email.  A waited about 15 minutes and tried again - with no error.

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Level 2

Re: An error ocurred while rendering this email

Hi Malik,

As you can probably tell this impacting several instances. I chatted with a support rep and he advised that they are aware of the issue and are currently working to rectify the problem. I didn't receive an ETA or anything on the fix, though.

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Anonymous
Not applicable

Re: An error ocurred while rendering this email

I am OP - just posting under a different user name.

Now I'm having issues with sending sample emails.

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Re: An error ocurred while rendering this email

I'm having a similar issue as well this morning.

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Anonymous
Not applicable

Re: An error ocurred while rendering this email

Extremely frustrating. Had to send out a time sensitive email without being able to view a sample, and ended up with an error in the email >_<