SOLVED

Advanced filter options

Go to solution
Highlighted
Anonymous
Not applicable

Advanced filter options

I'm sending a series of 3 emails, and need to add anyone who opened at least 2 of these 3 to a SFDC campaign. 
I've entered the campaign flow as "opens email 1" AND "opens email 2" as the trigger, but just found out that Marketo didn't understand that I meant 1 + 2, instead of either one (only email 1 went out and I already have people on the 1+2 campaign).

Can someone please help me figure out how I can set up the filters so I can only see people who opened a combination of 2 emails?

Thanks!
Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted

Re: Advanced filter options

Hey Evelyn, the advanced filters will only apply to the actual filters -- not triggers. Since there's only one filter in play here (unless you've added others, which it sounds like you haven't), it will correctly default to use all filters. 

View solution in original post

3 REPLIES 3
Highlighted

Re: Advanced filter options

Hi Evelyn, triggers can all run independently of each other, and the only time AND/OR statements will apply is in the filters.

That said, you could create a smart list with the following:

Trigger: Opens email: email #2 
Trigger: Opens email: email #3
Filter: Opened email: email #1 

This will say that if someone opens email 2 or 3, and they opened email 1, they can move on to your flow steps. 
Highlighted
Anonymous
Not applicable

Re: Advanced filter options

Thank you, Dory!  For some reason, Marketo isn't giving me the option to use advanced filters - they show up lighter than the "All" and "Any" options... Do you know why this happens?
Highlighted

Re: Advanced filter options

Hey Evelyn, the advanced filters will only apply to the actual filters -- not triggers. Since there's only one filter in play here (unless you've added others, which it sounds like you haven't), it will correctly default to use all filters. 

View solution in original post