SOLVED

Adding webhook choice into nested programs in Nurture Stream

Go to solution
Lucas_Metherall
Level 4

Adding webhook choice into nested programs in Nurture Stream

Hi all,

 

We had an agency build us a function into one of our Nurture Programs; either send an SMS (call webhook) or send email.

 

I cannot locate that program they built, or any discussion around doing this, does anyone have any insight into how:

 

- I can have a nested program trigger a webhook to send an SMS as first rpeference

- Send an email to those who did not qualify for the SMS Webhook.

 

Thanks,

 

Lucas

1 ACCEPTED SOLUTION

Accepted Solutions
Katja_Keesom
Level 7

Re: Adding webhook choice into nested programs in Nurture Stream

Well worked out, that should do the trick. If you want to be absolutely sure not to have someone in both flows, you can add a Remove from Flow between the two steps, to entirely remove the people who were sent the email before moving on to the SMS step.

View solution in original post

5 REPLIES 5
Lucas_Metherall
Level 4

Re: Adding webhook choice into nested programs in Nurture Stream

I think I found a solution;

 

in flow step:

1. Send email - add choice "if mobile number does not start with the proper prefixes, send email"

         Default = Do nothing

2. Call Webhook (Request Campaign) - add choice "if mobile DOES start with proper prefixes, request campaign"

        Default = Do nothing

 

This would split the audience into two groups and address them both, as per what we need.

 

 

Katja_Keesom
Level 7

Re: Adding webhook choice into nested programs in Nurture Stream

Well worked out, that should do the trick. If you want to be absolutely sure not to have someone in both flows, you can add a Remove from Flow between the two steps, to entirely remove the people who were sent the email before moving on to the SMS step.

View solution in original post

Amit_Jain
Champion Moderator

Re: Adding webhook choice into nested programs in Nurture Stream

Agree with @Katja_Keesom! Removing from flow is required to handle the edge cases and only send either email or SMS.

Lucas_Metherall
Level 4

Re: Adding webhook choice into nested programs in Nurture Stream

Hi Amit and @Katja_Keesom,

 

Can I confirm that this will leave the lead in the nested program so that they will flow on to the next program in the stream? My fear is once a person does not qualify in a smart list or flow they don't progress.

 

Thanks,

 

Lucas

SanfordWhiteman
Level 10 - Community Moderator

Re: Adding webhook choice into nested programs in Nurture Stream

Remove From Flow doesn't undo their qualification for the Smart Campaign — they still qualified for it.