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Add Soft Bounces(Emails) to Smart List

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Level 5

Add Soft Bounces(Emails) to Smart List

We are trying to send out a client communication to all clients and in spot checking a few we found a few contacts missing. In digging deeper it turns out they soft bounced and now the lead is blocked from receiving communications.

Is there a way to add in all soft bounces as a filter to our Smart Campaign? I have tried using the filter but it is changing our number drastically and only pulling in what I think are the Soft Bounces? I want to have all contacts including soft bounces.

Thoughts?

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Level 7 - Champion

Re: Add Soft Bounces(Emails) to Smart List

So if I understand correctly, you want to send to anyone who fits ALL of the first 5 criteria OR whose email soft-bounced (off any email) in the past 90 days.

If that's the case, your Advanced Filter should look like:

(1 and 2 and 3 and 4 and 5) OR 6

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Re: Add Soft Bounces(Emails) to Smart List

Tara Rowe​ I moved this discussion over to the Products space to get more input, but also, take a look at this doc. It should help you out.

Maintaining a Directory of Leads Bouncing Emails

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Level 7 - Champion

Re: Add Soft Bounces(Emails) to Smart List

What do your filters look like? IE: This section:

Screen Shot 2016-06-01 at 12.33.49 PM.png

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Level 5

Re: Add Soft Bounces(Emails) to Smart List

I am using all filters.

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Level 7 - Champion

Re: Add Soft Bounces(Emails) to Smart List

Ah, okay. That's what's happening. Because it's all filters, it will take all of your first five filters PLUS only those people whose emails have soft-bounced.

Do you want to include all emails that have soft-bounced, or just those that fit the above criteria?

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Level 5

Re: Add Soft Bounces(Emails) to Smart List

I want to include all those contacts within the first five plus any soft bounced emails. If I only choose a few I am not sure I will get the same results. Something I will have to play with to see. With all filters and the soft bounced my numbers are drastically lower. If I remove the filter and do not include it, it is higher which makes me believe it isn't pulling in all filter criteria.

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Level 7 - Champion

Re: Add Soft Bounces(Emails) to Smart List

So if I understand correctly, you want to send to anyone who fits ALL of the first 5 criteria OR whose email soft-bounced (off any email) in the past 90 days.

If that's the case, your Advanced Filter should look like:

(1 and 2 and 3 and 4 and 5) OR 6

View solution in original post

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Level 5

Re: Add Soft Bounces(Emails) to Smart List

Send to anyone who fits ALL of the first 5 criteria and anyone whose email soft-bounced (off any email) in the past 90 days.

Maybe this is not possible?

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Re: Add Soft Bounces(Emails) to Smart List

Based on what you described, Tara, you are looking for the Advanced Filters that Jenn outlined above.

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Level 5

Re: Add Soft Bounces(Emails) to Smart List

It worked!!!

Thanks, so much you were correct.

(1 and 2 and 3 and 4 and 5) OR 6