Activity Log is not showing the score activities

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Activity Log is not showing the score activities

Hi Guys,

 

Over the last week our system has created a couple of leads where the activity log is empty. Although, when I go into Salesforce and look them up their MSI Tab is full of interesting moments I review the filter but is not that the problem. 

 

Anyone any ides on why this would happen?

 

Thanks,

5 REPLIES 5
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Level 10 - Community Moderator

Re: Activity Log is not showing the score activities

Are you 100.00% sure you're looking at the correct lead and not one with a duplicate email address?

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Re: Activity Log is not showing the score activities

Hi Sanford 

Thanks I really appreciate your help. Yes, I am 100% sure I can see the activities in the activity log for sales insight but not in the score view

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Level 10 - Community Moderator

Re: Activity Log is not showing the score activities

So with no filters, do you not see the IMs either? Are there are other contextual activities shown but not IMs from the same time?

This is extraordinarily strange if so and I would open a Support case.  But would indubitably triple-check that I was looking at the right lead.

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Re: Activity Log is not showing the score activities

Thanks. 

With none filter I can see almost all the activities except the score activities 

pastedImage_1.png

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Level 10 - Community Moderator

Re: Activity Log is not showing the score activities

You don't see Interesting Moments, though.