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Activity Log Empty?

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Gerard_Donnell4
Level 10

Activity Log Empty?

Hi Guys,

Over the last week our system has created hundreds of leads where the activity log is empty. Although, when I go into Salesforce and look them up their MSI Tab is full of interesting moments. 

Anyone any ides on why this would happen?

Thanks,

Gerard

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Michael_White
Level 5

Re: Activity Log Empty?

Hi Gerard,

That's an odd one.  Any clues from SFDC about how the leads are getting created?  Can you see these leads when you look at the Results Tab for any of the interesting moment campaigns they've qualified for?

And just to rule out -- do you have a filter applied to your view in the Activity Log?  That's thrown me off multiple times before...

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3 REPLIES 3
Michael_White
Level 5

Re: Activity Log Empty?

Hi Gerard,

That's an odd one.  Any clues from SFDC about how the leads are getting created?  Can you see these leads when you look at the Results Tab for any of the interesting moment campaigns they've qualified for?

And just to rule out -- do you have a filter applied to your view in the Activity Log?  That's thrown me off multiple times before...

View solution in original post

Anonymous
Not applicable

Re: Activity Log Empty?

Yeah I was going to mention the filter too... you get surprised by that one every once in a while

Gerard_Donnell4
Level 10

Re: Activity Log Empty?

Rookie mistake