Does anyone have experience with leads accidentally unsubscribing? One of our subscribers isn't receiving Newsletters, I've checked their Custom tab and Info tab, they are not unsubscribed in either place. I am wondering what else it could be.
Please move the thread to Products to continue. This isn't a support space, it's for webmaster feedback. Move link is at the right.
Can you give a little more clarity on how they accidentally unsubscribed? I'm wondering if there might be something else preventing them from receiving the newsletter such as hitting their email limit for the day/week or possibly bouncing.
Agree with Chris Saporito.
Have you checked whether Marketo attempted to send the email? Try searching to see whether this person is a member of a newsletter program, or looking at whether there's anything in their activity log that suggests an attempt to send was made. It's likely that: