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API- Lead Source

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Level 2

API- Lead Source

Hi Community,

I'm seeing that the Marketo is overwriting and in some cases changing to "null" the value in my lead source field.

Upon reviewing the activity log the action is coming through from the web service API. (See screenshot)

Has anyone else seen this type of activity?

Screen Shot 2018-08-28 at 11.48.02 AM.png

How can I correct the problem so that my lead source values are not deleted?

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Level 10 - Community Moderator

Re: API- Lead Source

Disable all your REST and SOAP API LaunchPoint definitions. Reenable one at a time to determine the offender. And/or actively audit your connected apps.

View solution in original post

8 REPLIES 8
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Level 10 - Champion Alumni

Re: API- Lead Source

The API shouldn't be overwriting existing data - just populating the field when the field is empty/null.  What was the value prior to "Web service API"?

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Level 10 - Champion Alumni

Re: API- Lead Source

Nevermind - I see it now (website event registration).  And yes, it's replacing it with NULL.  (The source of the activity is "web service API", not the value of the field like I incorrectly mentioned).

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Level 10 - Champion Alumni

Re: API- Lead Source

Until you get to the bottom of this, you might want to block field updates in Admin:

pastedImage_0.png

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Level 2

Re: API- Lead Source

yes but how should i get to the bottom of it?

Seems like you are saying blocking field updates is a band-aid soluton

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Level 10 - Community Moderator

Re: API- Lead Source

Disable all your REST and SOAP API LaunchPoint definitions. Reenable one at a time to determine the offender. And/or actively audit your connected apps.

View solution in original post

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Level 2

Re: API- Lead Source

FYI - We are using API forms and this value was being overwritten by "null" value specified a line of code in the form element on the webpage...

Level 10 - Community Moderator

Re: API- Lead Source

Good reason to use the Forms API instead.

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Level 2

Re: API- Lead Source

Yes, I was making the case but our website performance (which also affects SEO)  is compromised which is why we switched from forms API in the first place- as well with the current approach the page renders all at once which is a better user experience especially on our homepage.

We use the forms API for pages where performance an UX are not as paramount.