A/B Test in Engagement Program not sending Challengers

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Anonymous
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A/B Test in Engagement Program not sending Challengers

I have an A/B champion test on subject lines set up for one of my email programs inside an engagement program. 

We set it live this weekend where those who fill out a form are triggered to enter the stream. My cadence is set for every day and I've recieved over 40 people this weekend to enter the stream.

So far my results are showing that the program is only sending the champion email and no challengers. I have not declared a winner yet.

Any reason why this may be happening?


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Anonymous
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Re: A/B Test in Engagement Program not sending Challengers

What percentage do you the Champ versus Challenger set to?
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Anonymous
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Re: A/B Test in Engagement Program not sending Challengers

25% to the Champ and 75% to the Challengers 
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Re: A/B Test in Engagement Program not sending Challengers

Timothy, has everything been approved? Both of the emails as well as the program itself need to be approved in order for the send to work properly.
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Anonymous
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Re: A/B Test in Engagement Program not sending Challengers

Its just one email split into an A/B subject line test (2 competitors). Everything has been approved. My send sample test properly sends all 3 variations. 


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Anonymous
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Re: A/B Test in Engagement Program not sending Challengers

Hi Timothy,

It might be best to call into Marketo support to see if they can help.  

Thanks,
Cheryl
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Anonymous
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Re: A/B Test in Engagement Program not sending Challengers

Called in a ticket. Still waiting to be resolved.

From diving in further, the engagement program is not correctly sending the champion challenger...
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Anonymous
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Re: A/B Test in Engagement Program not sending Challengers

I have confirmed that there is a bug.  Engineering is working on a fix - it might take a day or so to fix, test and push it out.
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Anonymous
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Re: A/B Test in Engagement Program not sending Challengers

Thank you Cheryl. I appreciate the update.
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Anonymous
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Re: A/B Test in Engagement Program not sending Challengers

Has this issue been resolved?  We did a champion challenger email on 7/15 and it doesn't look like the challenger was sent.