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404 Not Found Error in Email Links

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Anonymous
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404 Not Found Error in Email Links

We recently migrated from an old Marketo instance to a new one. All of the programs and assets were cloned over to the new instance, but the links in the emails do not work. They will work properly in Preview mode, but when I send myself a test, I get the following error:

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Does anyone have any idea why this is happening?

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Re: 404 Not Found Error in Email Links

Have you been sure to set your branding domain CNAME to point to the new instance?

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Champion Moderator

Re: 404 Not Found Error in Email Links

did you migrate your redirect list too? Is this happening for ALL links to previous content, or only some?

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Anonymous
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Re: 404 Not Found Error in Email Links

What is/where do I find the redirect list?

And this is to ALL links - including local Marketo landing pages and external pages.

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Champion Moderator

Re: 404 Not Found Error in Email Links

if it's "all links" then it's probably not the redirect list (which is found in Admin under Landing Pages, then the "Rules" tab).

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Re: 404 Not Found Error in Email Links

Have you been sure to set your branding domain CNAME to point to the new instance?

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Anonymous
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Re: 404 Not Found Error in Email Links

Sanford,

We set the CNAME to point to the new instance and I am still having issues.. Now the images show up, but they direct to our homepage instead of the page they are supposed to go to. Do you know the issue could be here?

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Re: 404 Not Found Error in Email Links

Does the old Munchkin ID appear in the image path? (i.e. pages.example.com/rs/aaa-111-333/image.jpg)

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Anonymous
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Re: 404 Not Found Error in Email Links

Yes. It's the links that are the issue now, not the images.

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Anonymous
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Re: 404 Not Found Error in Email Links

Sorry - no, the old Munchkin ID is not there. It is the new one.

Re: 404 Not Found Error in Email Links

But do the images actually exist at the new URL?