Don’t forget to Score on Web Personalization (RTP) Triggers

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One of the cool new features of the Winter Release was the introduction of Triggers and Filters for Web Personalization (RTP) Calls to Action and Recommendations.

Besides all the cool things triggers already allow you to do (e.g. send an auto-responder), this also provides a way to add web personalization scoring to your behavioral scoring campaigns.

What name do you use in the triggers?

  • For Clicked RTP Call to Action - use the name of the RTP Campaigns (from Campaigns page)
  • For Clicked RTP Recommendation - use the name of the Content Title (from Recommendations page)

RTP Triggers Example.png

You might even want to score based on the value of the call to action or the value of content being clicked on.

Here’s a scoring example that you can edit to meet your scoring strategy:

RTP Scoring Examples.png

This is a great way to quantify web personalization behaviors.

Happy scoring!


Hi Susan,

Thx for the heads up.

For the readers, 6 filters are also available:



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Gregoire Michel​ or Susan Sauter​, is there a filter or trigger that allows you to identify if someone engaged with X amount of RTP Recommendations? What about determining if their engagement with RTP Recommendations is trending up or down based on a calculation of their average weekly or monthly engagement?