Get Help - Other Options

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Questions about training, private delivery, and certification - Marketo

For additional questions about our training programs please email

For questions about Private Delivery options please reach out to

For certification program questions not including technical support please email

Please note: Marketo University and Marketo Certification support is available from 7AM-7PM Eastern time Monday-Friday except on U.S. Holidays. Responses are handled as quickly as possible but may take up to 48 business hours.

Questions about the certification platform - Kryterion

If you need help with any of the following certification subjects:

  • WebAssessor Technical Support
  • Sentinel Installation
  • Biometric Enrollment/Verification
  • Test launch process

Please reach out to Kryterion directly at 800-403-6199 or via email at

Kryterion support is available by phone from Monday 9AM to Saturday 7AM MST, and via email 24 hours a day.

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