Knowledgebase

Sort by:
Issue Issue Description You are unable to check any emails to select in the Email Filter section in the Setup tab of your report ( http://docs.marketo.com/display/public/DOCS/Filter+Assets+in+an+Email+Report ) when Global Reporting is enabled ( http://docs.marketo.com/display/public/DOCS/Report+Email%2C+Campaign+Performance+Across+Workspaces ).   Solution Issue Resolution When using the Global Reporting feature in a report, you can only view a report for all emails across workspaces. You cannot filter the report to include only certain emails.  
View full article
Issue Issue Description You would like to know which partition a record that was captured by using "Forward to a friend link" in an email will be created in.     Solution Issue Resolution The record will be created under the partition which is associated with the work space under which the email asset is present. The record will not be created under the default partition.  For example, if you have a workspace named "Asia" which is connected with the partition named "APAC", then leads created via Forward-to-Friend links in emails stored in the "Asia" will be created in the "APAC" partition.    
View full article
Issue You want to know if it's possible to have the same folder name in both the Default workspace and another workspace.     Solution You cannot have the same folder name in different worksapces. For example, if you have a folder in your Default workspace named "Test" and then you try to create another folder called "Test" in a different workspace, this will not work. The same thing will happen if you try to clone a program to a different workspace and you use the exact same file name. When you are creating new folders or cloning programs, you must use a unique name.
View full article
Issue Is it possible to add Lead Partition/Workspace information in a custom Revenue Explorer reporting?     Solution RCE does not have the ability to segment reports by Lead Partition or Workspace. One possible workaround for leads is to create a custom field on a lead's record and populate it with the partition name.  There is no such option, however, for assets in different workspaces.  
View full article