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What change is being made? Marketo Sales Connect/Toutapp will no longer be supporting our legacy .Net Add-In for Outlook, as of May 19, 2019. Because Marketo made a replacement add-in available in February 2019, we expect minimal impact as there are teams that have already been progressively migrating on to the new add-in. However, it’s important to note that the .Net Add-In will not stop working on May 19, 2019 – it will just stop being supported. If you experience an issue when trying to use the .Net Add-In on or after May 19, 2019, you will be directed to update to the new 0365 Add-In. Screenshot of .Net add-in buttons Why is this changing? In recent updates, the O365 Add-In reached feature parity with the .Net Add-In, making .the Net Add-In a redundant experience. The O365 Add-In takes advantage of Microsoft's advanced API’s and delivers a superior experience that works across Windows and OS operating systems as well as in browsers. With quality and stability being the focus of this change, Marketo wants users to update to the new 0365 Add-In. What action is required? After May 19th, the .Net Add-In will continue to work for any customers who have it already installed. However, Marketo will no longer support troubleshooting this version, and any customers reporting issues will need to upgrade by completing the following steps:The new newly released 0O365 Add-In, released on Feb 26, 2018, has feature parity with the old .Net Add-In and is built on Microsoft's advanced API’s. Individual users will need to complete the following steps to upgrade: NOTE: The O365 Add-in is only supported by Outlook 2013 and higher. Users who are running a version of Outlook 2010 or older will need to upgrade their version of Outlook before installing the O365 Add-In. How to uninstall the .Net Add: http://docs.marketo.com/display/public/DOCS/How+to+Uninstall+or+Reinstall+Sales+Engage+from+Outlook How to install the O365 Add-In: http://docs.marketo.com/display/public/DOCS/Installing+Sales+Engage+for+Office365+Mac+OS%2C+Windows%2C+and+Online
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Issue Description You tried to send a test email through Tout but it is saying that you need to set up an SMTP server.  The email identity set-up has the Tout servers enabled in my account. Issue Resolution We no longer offer ToutApp Default delivery channel. Customers can either use office365, gmail, or a custom delivery channel. The easiest way is to connect to their gmail account and use gmail as the delivery channel. Here are some docs that will help with set up as well as basic information around smtp servers & delivery channels: https://docs.marketo.com/display/DOCS/Setting+up+Your+Delivery+Channel https://docs.marketo.com/display/DOCS/Verify+Your+Email https://docs.marketo.com/display/DOCS/Setting+up+an+SMTP+Server Who This Solution Applies To ToutApp Customers
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Issue Description What happens when you enable "Send all Tout emails in my team through this server connection" within the SMTP Server settings on ToutApp.com Issue Resolution When you select "Send all Tout emails in my team through this server connection" within the Tout admin panel, this will provide the option to all standard users to either choose to use the ToutApp Email Servers or your company's own Email servers. If you decide to share the SMTP Settings with the team, t is recommended that you have your IT team setup a dedicated STMP/Email account to use as the Custom SMTP Credentials. Note: Each user can choose to either use the Tout servers or the configured & shared SMTP server. It is not applied automatically to all users.
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Issue Description When sending an email through the ToutApp Panel within Salesforce, what email server is used? Issue Resolution The Salesforce plugin will utilize the settings for your ToutApp.com sends. In ToutApp.com you can choose to send via the ToutApp Servers or via your company's outgoing email server.
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Issue Description User is unable to delete categories for their templates, regardless if they have Admin status. Issue Resolution Categories cannot be deleted unless the user who created the category deletes it. If user is no longer with the company, then removing the user should also remove the categories associated with their account. Who This Solution Applies To ToutApp users
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Issue Description After sending a group email or campaign with a list of contacts, some contacts are being removed after the emails are marked as spam.  Issue Resolution One of the greatest benefits of ToutApp is to utilize the group email function and dynamically change fields for specific contacts. Of course, that does not work out if there aren't any people in your group. Here are a few items you would like to check: Are you using a custom SMTP server? If so, then check with your IT team to have them investigate if these emails are being bounced. Sometimes custom servers will only send the action to perform to ToutApp.   Are you using a custom header? Custom headers are used to send emails that have your reply to or from list your company domain rather than via ToutApp. There are some instances that if you are not using a custom header, then emails will be marked as spam.   Are you up-to-date? It is always best to make sure that your Outlook plugin and/or Chrome extension are updated   Still no working? This is an opportunity to test. Try switching your Email Delivery Channel, send an email without a template, or reset your connections.     Who This Solution Applies To ToutApp Is this article helpful ? YesNo
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Issue Description ToutApp admin needs to add or remove users from a subscription       Issue Resolution 1. Log into Toutapp.com 2. Click "Settings" located under the gear drop down menu in the top right hand corner 3. Click Team Management under "Admin Settings" in the left tree 4. Add/remove users as desired     Who This Solution Applies To ToutApp Admins Is this article helpful ? YesNo
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