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Issue Description Unable to find the approved email in the dropdown in one program when the email is the child of a different Email Program. Issue Resolution You will not be able to find the approved email in the dropdown if the email is being used in an A/B test. When adding an A/B test, the selected email will no longer be available for use in any other program. In order to send this email out separately, you will need to clone it and then you will be able to use the clone in a smart campaign in order to send it out.
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Issue Description You have a smart campaign setup and the flowstep called “Change score” activity is not logged or missing in the activity log. Issue Resolution If the records who qualify for the flowstep already have the same value which you have specific in the flow step, the activity will not be logged. The activities will not be logged because there is no change being made by the campaign.
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Issue Description Upon reviewing the activity log of a record you've noticed their activity log seems to be missing data. Usually the activity type is a "Change Data Value" and the details show "Missing history details".  If you double click on the activity nothing happens, there is no Activity Details popup window. Issue Resolution This message appears in the activity log when the characters in a field exceed the maximum number of characters allowed in that field. Basically you've hit the character limit for the field.  The character limit is 60,500 character.  The resolution is to reduce the number of characters in the field. Also evaluate if you need all the information in that field and optimize so that the character limit is not met.
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Issue Description When adding visible fields for a Smart List view: https://docs.marketo.com/display/public/DOCS/Create+and+Change+Views+for+Lists+and+Smart+List A message "too many custom fields" may appear if all fields are added for example. Issue Resolution There is a limit of 50 custom fields per Smart List custom view.
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Issue Description You're receiving an error that states 'Not Allowed - Error approving <asset-name> - {{token-name}} : Token key not found' when trying to approve an email asset. Issue Resolution The reason you are seeing this error is because the token mentioned in the error does not exist in the asset. To fix this error, you will want to remove this token from the asset. This can be done by choosing to edit the asset and searching the code of the asset for the token in question, and finally removing this token from the HTML of the email.  If you do not find it in the HTML, check the text-only version as well. This commonly happens when the asset is not in the same program as a my.token referenced in the email. 
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Issue Description Is there a way I can populate a field with the system date token, plus a certain amount of days? ie. Change Data Value = Date + X days. Issue Resolution As long as the field type is date or datetime , you can add simple syntax in the Change Data Value flow step to accomplish this: {{system.date}} + X days. This is for times that you would like a date immediately populated for purposes such as sending an email; "Thanks for signing up to our 20 day trial, you have access to this content until the [use lead token populated by the date + x syntax here]..." *note that a wait step of a few minutes might be needed before an email send to ensure the field has time to get populated. Other times, when immediate action is not required and/or a field type is not date/datetime, you could use a Wait Flow step before a Data Value change: 1. Wait X days 2. Change Data Value = {{system.date}}
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Issue Description A Support Engineer asked you to record a .har file, but you are unsure of how to do this. Har files can include sensitive data, such as any information entered into forms (passwords, etc.), so please exercise caution when recording a .har file. Issue Resolution Please find the instructions on how to save a .har file using the different browsers below: Google Chrome : Open Google Chrome, and visit the page where you noticed the issue. Right click on the page and choose 'Inspect'. This will open the Developer Tools panel. From the options at the top of this panel, choose 'Network'. Look for a round record button in the upper left corner, this should appear as a red button. If the button is grey, click it once and recording will begin. There will be a checkbox next to text that reads as 'Preserve Log', please check this box. There is a button that appears as a circle with a slash through it next to the record button, click this button to clear any existing logs. While recording is taking place, please reproduce the issue that you were experiencing. Right click within the network panel under the 'Name' column, and choose 'Save all as HAR with Content'. Save this file to your computer, and upload it to a case so that your Support Engineer may download it. Microsoft Edge : Open Microsoft Edge, and visit the page where you noticed the issue. Right click on the page and choose 'Inspect Element'. This will open the Developer Tools panel. From the options at the top of this panel, choose 'Network'. Look for a square record button in the upper left corner, this should appear as a red button. If the button is grey, click the green triangle once and recording will begin. While recording is taking place, please reproduce the issue that you were experiencing. Click the save button (this will appear as a gray floppy disk next to the red square button). Save this file to your computer, and upload it to a case so that your Support Engineer may download it. Firefox : Open Firefox, and visit the page where you noticed the issue. Click on the three stacked bars in the upper right corner.  This will open a dropdown, please choose 'Web Developer, and then 'Network'. While recording is taking place, please reproduce the issue that you were experiencing. Right click within the network panel under the 'File' column, and choose 'Save All As HAR'. Save this file to your computer, and upload it to a case so that your Support Engineer may download it.
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Issue Description How to find an asset in your instance when you only have the asset type and id. Issue Resolution Here are the ways to construct a URL to find a asset within your instance based on id and asset type. When in your instance, you will notice that each URL will begin with the following: https://app-<please insert the POD indentifier for your instance>.marketo.com/ In the following scenarios, I will use POD 'ab07'. Landing Page: https://app-ab07.marketo.com/#LP<insert landing page id here> For the given example, where the landing page id is 4444, the URL would become: https://app-ab07.marketo.com/#LP4444 Landing Page Template: https://app-ab07.marketo.com/#LT<insert landing page template id here> For the given example, where the landing page template id is 888, the URL would become: https://app-ab07.marketo.com/#LT888 Form: https://app-ab07.marketo.com/#FO<insert form id here> For the given example, where the form id is 1111, the URL would become: https://app-ab07.marketo.com/#FO1111 Images and Files: https://app-ab07.marketo.com/#FI<insert image or file id here> For the given example, where the file id is 222, the URL would become: https://app-ab07.marketo.com/#FI222 Email: https://app-ab07.marketo.com/#EM<insert email id here> For the given example, where the email id is 333, the URL would become: https://app-ab07.marketo.com/#EM333 Email Template: https://app-ab07.marketo.com/#ET<insert email template id here> For the given example, where the email template id is 7, the URL would become: https://app-ab07.marketo.com/#ET7 Snippets: https://app-ab07.marketo.com/#ET<insert snippet id here> For the given example, where the snippet id is 24, the URL would become: https://app-ab07.marketo.com/#SN24 Please Note, that if you do not see the asset appear in the navigation tree, please hit the refresh button and the asset will appear in the navigation tree.
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Issue: When selecting multiple values in a string field, it only shows 300 entries in the 'Select...' window. NOTE: This is expected behaviour, we have limited the number of reords to show to 300. Workaround: If there is a value that is not in the 'Selected Values' window, you will need to start typing in the 'Select...'field so the autosuggest will start to filter the values, whatever value that is not already selected in the 'Selected Values'window, will show up in the 'Select...' window.
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Issue Description After the Email blast program is run, the Audience count is a different number than the members of the Email Program itself.    Issue Resolution The Audience Smart List is always evaluated the moment you click the link. This number can change after the Email  Program is run since your records are also changing. The members of your program are different. They are the records that were sent email through the program at the time of the scheduled run, and this number is set at the time the program is run. 
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Issue Description The Smart Campaign is returning N/A existing people when viewing the leads affected. Issue Resolution Check the names of any Smart Lists referenced in the campaign's Smart List and ensure special character | is not part of the name. Remove or replace this character and review the leads affected again.
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Issue Description Using the "Person was Synced to SFDC" Smart List filter does not return all synced leads. Issue Resolution This filter specifically is searching for the sync activity for when a record runs through a Flow step. If a record syncs to Salesforce through other means: global sync cycle or program membership, this would not be included in the results for this filter.  Who This Solution Applies To Clients connected to Salesforce
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Issue Description In a Smart Campaign Results section, there are activities showing that are not campaign flow steps. Issue Resolution Marketo will display any related activities that were a result of the campaign flow steps in the Results For example, if a campaign syncs a record to the CRM, any associated 'change data value' activities from the sync will be written in the Campaign Results. 
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Issue Description You enabled a field for email CC and it is working for some email CC recipients, but some records on the CC are not receiving the email. Issue Resolution If any of the CC email addresses are known leads in your Marketo database and marked as unsubscribed they will not receive the email, even if the email is marked as operational.
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Issue Description Getting 'Communication Failure' error popup repeatedly when doing normal operations within the application Issue Resolution Disable all browser extensions especially any dealing with ad blockers as they seem to be the primary cause of this issue.
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Issue Description A Smart List using a "Member of Program" or Member of Engagement Program" filter is qualifying people who are not members of the specified program, or not qualifying people who are members of the program. Issue Resolution Check if you have the filter set to "Member of Program/Engagement Program = true, Program is not [program name]". If this is the case, the logic works a little differently than you may think - what this means is that the person can be a member of any program, as long as it's not the specified program. How you may want to set up the filter would be "Member of Program/Engagement Program = FALSE, Program IS [program name]". That indicates that you want people who are not a member of the specified program.
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Issue Description There are two email bounce filters and they both appear to function the same. Issue Resolution There are two email bounce filters: Email Bounces and Email Bounces Soft The Email Bounces filter only references leads that have had hard bounces occur. The bounce codes associated with hard bounces are 1 and 2. The Email Bounces Soft filter only references leads that have had soft bounces occur. The bounce codes associated with hard bounces are 3, 4, and 9. More can be read on bounce codes here.
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Issue Description Unable to clone program from one workspace to another workspace resulting in a Not Allowed message: “The following assets are in use or used by other assets:…” The listed assets include landing pages and emails.   Issue Resolution Check if templates for landing pages and emails are shared in the destination. Per our doc: “When cloning assets that have templates, those templates must be shared with the destination workspace.” https://docs.marketo.com/display/public/DOCS/Understanding+Workspaces+and+Person+Partitions   Who This Solution Applies To Customer using Workspaces
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Issue Description A Smart List with a filter for an integer field with a specified range value, such as 'less than 100', is qualifying records that have a NULL(empty) value for the integer field.  Issue Resolution Marketo will treat NULL/empty as equivalent to 0 in this case, and qualify the lead as having a value less than 100.  However, Marketo does not treat 0 as NULL/empty Adding the filter "[field] is not empty" to block records with NULL values will resolve this
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Issue Description Why is there is a flashing clock icon next to a scheduled batch campaign? Issue Resolution Any time the icon in the tree view is flashing it is indicative of an error condition in the campaign.  Check the validity of the Smart List and any nested Smart Lists.
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