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Issue After the switch to a secured domain (from http -> https), landing pages display both a broken format and mixed content warnings. Solution Make sure all links referenced in your Landing Page Templates and Landing Pages are secured, in other words served with the https:// appended in the front and not http:// Step 1: Open up Landing page with non secure warning sign Step 2: On Google Chrome right click on the page that is displaying the warning and select "Inspect." On Mozilla Firefox it's called "Inspect Element." Look for any "Mixed Content" warnings. Step 3: Find and address the links that are referenced in the error messages **If the link that is unsecure is a custom CSS file, these files will need to be moved and hosted in a secure location so that the links are loaded over https.   Who This Solution Applies To Customers with Secure Domains for Landing Pages Service
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Issue You go to a Marketo form that has prefill enabled and see that it contains some other person's information. Solution Form prefill can display another person's information if a Marketo email sent to one person is then forwarded to someone else.   Clicking on another person's tracked link cookies you with their information and causes it to prefill in the form.   To correct this, clear the cache and cookies on your browser.   If you would like to make sure this does not occur with your customers, please disable form prefill for the fields on your form.   There is nothing wrong with the forms or landing pages themselves, it is simply a matter of another person's cookie being placed on the browser by the forwarded email tracking link.  
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Issue Can the {{system.unsubscribeLink}} be customized to point to a different page, such as a preference center?     Solution Issue Resolution The system token unsubscribe link  will always behave the same way, and it cannot be customized.  The {{system.unsubscribeLink}} will always bring you to: sub.domain/UnsubscribePage.html. If your Landing Pages are not branded, this system token will still behave the same way and take the lead to your out-of-the-box Marketo Unsubscribe Page (ending in /UnsubscribePage.html). If you want the link to go to a different page, the easiest workaround is to create a redirect rule that sends visitors to UnsubscribePage.html to your custom page instead.
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Issue You want to delete an Email Template but that template was used to create existing emails in your instance.     Solution It is not possible to delete an Email Template that is in use by emails in your Marketo instance, even if those emails are not approved.  If you wish to delete the template, you will need to first delete the emails that use it.  You can find these in the Used By tab in the template's information.  Alternately, you can break the connection between the email and the template, which would allow you to keep the email but delete the template.
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Issue You have a CNAME for your Branded Tracking Links in email but want to restore the settings to the system default (example: mkto-ab01234.com).     Solution Once you have set up a Branded Tracking Link domain, it is not possible to restore it to the Marketo default.  You can change it to a different CNAME domain, but it is not possible to revert to the original.
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Issue You created a picklist field in SFDC and want to know if that field will sync down to Marketo with the field type of picklist.     Solution Marketo has a picklist option in form fields, but not in Lead Database fields. When you sync a field from SFDC that has the type of picklist, this field will show in Marketo with a type of String. However, when you create a form, the field type for your field will show as "select," which is a picklist.  
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Issue The URL for the landing page shows as "https" even though you do not have SSL set up on your Marketo instance, causing the browser to display a "Not Secure" warning.   Solution This can happen if the primary domain and DNS are SSL secure, but Marketo is not.  For instance, if your primary domain is " https://www.mycompany.com " (SSL secure) then the DNS, which is also SSL secure, will push down the "https" transfer protocol down to all the CNAMEs on that DNS.  This will force the Marketo landing page using the CNAME to use "https" in the URL, even though it is not secure. There are two ways to resolve this: Work with your IT department to see if there is a non-SSL option for your DNS Purchase SSL for your Marketo instance so that both your primary domain and your Marketo pages are SSL secure. If you would like to add SSL to your Marketo instance, please contact your Account Manager to see about adding that to your subscription.     
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Issue Embedded Marketo form not visible in Firefox Private Browsing mode. Solution Firefox's private mode will be enabled by default. When you embed a Marketo form in your own webpages and view it in Firefox's private mode, it will disable the Javascript as part of the tracking protection of this browser. JavaScript is needed for the forms to appear on the landing pages or webpages. The "Tracking Protection" in the Firefox browser will need to be deactivated for the form to appear. Here is an article from FireFox regarding the Tracking Protection: https://support.mozilla.org/en-US/kb/tracking-protection    
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Issue The "View In Browser" link gives an error "Customer does not belong to any POD" when clicked in the Email Preview.     Solution When you Preview an Email you are viewing the layout of the email, but system tokens will not function. When you send a Sample Email, you can test everything as if you are the customer including the system tokens {{system.viewAsWebpageLink}} .
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Issue Marketo Email templates that have been used are showing or appearing within the Salesforce Email Template Picker/Chooser. Solution The templates are created when Marketo syncs lead email activities to Salesforce.  You can disable these activities from syncing in Marketo Admin > Salesforce > Edit Sync Options. Unselect the Email activities or Sales Email activities you have synced.  The templates will no longer be created, but you also won't get these activities pushed from Marketo anymore. This applies to both Sales Insight and normal Marketo sent emails.     If you would like to note an email was sent to a lead without enabling these activities, you can utilize Interesting Moment Flow Steps or Create a Task to sync via the activity log!   Who This Solution Applies To Customer using Sales Insight for Salesforce    
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Issue When you add variables to your email template assets, the value assigned to that variable is not showing in the text-only version of the email even though it shows in the HTML version. Solution Email 2.0 variables do not pass the defined values for variables through to the text-only email. Since Marketo token values are passed through to the text-only email, customers may expect variable values to also be passed through to text-only emails. However, this is not currently the case.
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Issue None of your tokens are rendering inside of your .ics Calendar File token and instead are showing as the {{lead._____}} form.     Solution This is caused when a single token has an undefined value, such as a 'My Token' which doesn't exist in your Program. Send yourself a version of the Calendar file and look for a blank space where a token should be- This will be the token causing the others to not work. Make sure to define a value for this token and then your Calendar File will render without issue.    
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Issue You send a sample email to test the tokens in a Calendar (.ics) file, and the tokens are not populating. https://docs.marketo.com/display/public/DOCS/Create+a+Calendar+Event+%28.ics%29+File     Solution Tokens in an .ics file do not populate for sample emails.  Send the email to a test lead via 'Send Email' Run Action in the Database instead.
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Issue Clicking on a link in a Marketo e-mail that re-directs to a non-Marketo webpage destination does not open the page.     Solution Complete the troubleshooting step below. If they do not resolve the issue, include the results in a Marketo Support Ticket. Check the CNAME is correctly setup for the email tracking link  Check that the Default Branding Name matches the CNAME in Step 1 (check for typos).  If you are unsure you can visit CNAME lookup on mxtoolbox and enter the default branding name to check. Under the Domain field enter your default branding name. Do you have SSL for tracking links enabled? If Yes, tracking links in emails should start with HTTPS:// If No, tracking links in emails should start with HTTP://   If you do not have SSL enabled, but when you click the link it resolves to HTTPS://,try a different network and see if it still occurs. Your network may be configured to automatically use HTTPS automatically even if the link is specified as HTTP. (Check with your network admin)   If you are re-directed to the non-Marketo landing page but the page does not load: Check with the website admin if there are any redirect rules setup on the website. Try cutting out parts of the additional URL Parameter to see if that fixes the issue to identify which part of the URL parameter is causing it. Sometimes lead tokens or the mkt_tok may affect a redirect rule, since mkt_tok generates random characters and sometimes the token contains percentage '%' characters. It very common for websites to interpret a % followed by a character as an encoding. Seen in this website here   If you are unable to resolve the issue in the steps above, provide the test results and information in a Marketo Support Case.
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Issue The "mailto: example@marketo.com" link in an email should open an email with pre-filled "To address" (mailto address) but nothing happens when the link is clicked Solution Turn off tracking for mailto: links.  Refer this article for more information on how mailto: links works and why tracking links will break it:  http://blog.teknkl.com/stop-trying-to-track-mailto-links-if-you-want-them-to-work/.  
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Issue Updating an Email Template is creating a draft for existing emails without the desired changes     Solution When changes are made to an Email Template in the Design Studio that is already in use and those changes are approved, it will create a Draft for any existing Email that was created from that Template. If the draft is not reflecting changes you would like to see made, you may have included the changes within a mktEditable or Editable class <div> tag. The content within a mktEditable class element within an email template are ignored from any changes as they are considered to be "default content". Any content within these elements will not see any changes made to them based on changes to the template, and will only be seen when creating a new Email asset. You can update an editable section to remove it's editable status, however this will remove any changes to the content done in any email. You can see which elements can be classified as Editable here: https://docs.marketo.com/display/public/DOCS/Email+Template+Syntax    
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Issue The subject line for an email sent out to leads did not match what was set for an approved email.   Solution The email may have Dynamic Subject Lines enabled. Dynamic Subject Lines allow you to set dynamic content for the subject line based on the Segmentation of your leads. Visit our Documentation for further information about segments and dynamic content. Segments: https://docs.marketo.com/display/public/DOCS/Segments Dynamic Content: https://docs.marketo.com/display/public/DOCS/Using+Dynamic+Content+in+an+Email The issue can be resolved by converting the subject line to a Static Subject Line. A Static Subject Line is a single line of content that will send out to any recipient of your email, regardless of their segmentation. You can do so by doing the following:   Click on the Subject Line to bring up the Subject Line edit buttons. Click the Make Static button
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Issue When trying to edit an email you are receiving the error "Cannot Load Email" with out any other details. This is only when trying to edit the email, other functionalities like cloning still work.   Solution The reason you are receiving this error message is because the HTML of the email has been corrupted. Extract the HTML of the email by following the instructions here: https://docs.marketo.com/display/DOCS/Download+an+Email's+HTML Find the email and select it In the Email Actions Drop down click Download HTML Once the emails HTML is extracted you can check on the errors by pushing the HTML through a validator ( https://validator.w3.org/ ) **If no Errors are evident please create a support ticket. If there are errors but you would still like to use the HTML in an email.   Create a new email, replace the HTML with the extracted content from the old email Append the HTML to resolve any errors that would corrupt the content Save and Approve Email for use in campaigns and programs  
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Issue When you click on ‘Forward to Friend’ link on an email template, it redirects you to the below 404 error page.       Solution The ‘Forward to Friend’ link will work only in a sent email and not on an email template. To test this functionality, you need to create an email using the template which contains "Forward to Friend’ link and then send the email to your test lead using a run action.  It will not work properly with a send sample. Open the email and click on the "Forward to Friend" link. Once clicked the email will open on a webpage and then the below "Forward to Friend" box will be visible.     To know more about "Forward to Friend", refer the below document.   http://docs.marketo.com/display/public/DOCS/%27Forward+to+a+Friend+Link%27+in+Emails    
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Issue When you copy the URL for an Image asset in Design Studio and put it in your email or Landing Page, the image won't load. Other images with the same dimensions work. Solution The issue may be that there is a space in the file name in the URL. When you replace that space with a %20, the image works.
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