Knowledgebase

Sort by:
Issue Description You send a sample email to test the tokens in a Calendar (.ics) file, and the tokens are not populating. https://docs.marketo.com/display/public/DOCS/Create+a+Calendar+Event+%28.ics%29+File Issue Resolution Tokens in an .ics file do not populate for sample emails.  Send the email to a test lead via 'Send Email' Run Action in the Database instead.
View full article
Issue Description You have scheduled programs in your default program, but when you switch to schedule view, the calendar appears empty.   Issue Resolution Click the "Overlay" button in the lower right hand corner to toggle the overlay on and off. With the overlay on, you will see your scheduled programs, which will not be visible with overlay toggled to off. Is this article helpful ? YesNo
View full article
Issue Description You have an upcoming event and you have been unsuccessfully been able to "confirm" the event on the Marketing Event Calendar.   Issue Resolution Only batch assets can be "confirmed"/approved on the Marketing Event Calendar.   If the error displays "Invalid Campaign" - check the campaign that you are trying to confirm.  If it is a Trigger Campaign, that is why it's unable to be confirmed.   Batch assets include Batch Campaigns, as well as Email Batch Programs.     Is this article helpful ? YesNo
View full article