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Issue Issue Description You want to use the /rest/v1/leads/delete.json API endpoint to delete multiple lead from your instance in one call.     Solution Issue Resolution You can include up to 300 lead IDs in the body of the call and delete them at once. To delete more leads than that you will need to make multiple calls with batches of 300 leads or less.   Who This Solution Applies To Customers using the REST API
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Issue Issue Description Persons do not trigger Smart Campaigns as expected when using the REST API 'Push Leads to Marketo' endpoint.     Solution Issue Resolution Marketo utilizes a special trigger for persons pushed to Marketo using REST API. The 'Person is Pushed to Marketo' trigger will qualify persons upserted by the 'Push to Marketo' endpoint.    
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Issue Issue Description API user making bulk extract calls is encountering the error "1029, Export daily quota exceeded" but under Admin>Web services> Request in the 7 days shows that you have not reached the "Daily Request limit".     Solution Issue Resolution The "Daily Request Limit" that can be found under Admin>Web Services>API call information is different from the limit that is in place for the bulk extract limit. The API limit is a on the number of calls that can be made, while the bulk extract limit is a limit on the amount of data that can be exported used based on the file size of the bulk extract job. If you notice this behavior, please reach out to your CSM for more information about increasing the Bulk Extract limit.    
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Issue You have exported the fields under the Field Management section as mentioned in this document to view the API name of the Marketo fields  You see there are few fields missing and would like to know their API names. Solution Here's a list of the Marketo Standard fields that are available via API. If there are fields which are not available in the list export, it means they likely do not have an API name or not accessible through API calls.    
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Issue You want to use a non-standard character as a value (or part of a value) in an API call (e.g. é), but when you put it in, the call does not work (either failing with an error or not posting the expected character).     Solution Encode the extended characters using ASCII URL encoding for UTF-8. There are sites that will perform this encoding for you, here is one: https://www.w3schools.com/tags/ref_urlencode.asp . For example: making this call, " https:// <munchkinid>.mktorest.com/rest/asset/v1/folder/{folder id}/tokens.json?access_token=<accesstoken>&name=TestName&value=Hello+%C3%A9marketo&type=text&folderType=Folder " will create a token called "TestName" with a value of "Hello émarketo"      
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Issue Users for your Marketo instance are unable to log into the instance. Solution Check your landing page URLs and email links. If these are also unavailable, your Marketo instance may have been shut off. Marketo Support can confirm whether your instance has been deactivated, but are not able to reactivate it.  In this situation , please contact your Marketo Account Representative to discuss the status of the instance and regaining access.        
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Issue Does Marketo have an SLA for REST API? Solution No, Marketo does not have an SLA for REST API. Our REST API Responses time out after 30 seconds. Unless written within the subscription contract, there is not a commitment for Marketo to provide an SLA for REST API Responses. As mentioned in our API License document: http://developers.marketo.com/api-license/ in section 6 B: "B. No Support. Unless otherwise agreed to in writing, Marketo shall not be responsible for providing any support, maintenance, or other services (or level of service) to You or a user of the Software Application for the Marketo APIs."    
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Issue What to do if you've exceeded your daily limit of API calls.     Solution If you go Admin > Web Services in Marketo, you will see a section called API Call Information. The number next to "Enforced Daily Request Limit" lets you know how many API calls you can make daily. If you need this number to be increased, the best option is to contact your Custom Success Manager; they can help you start the process of increasing your limit.    
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Issue You are pulling the folder ID from the UI, but it is not working in your API calls.   Solution Retrieve the Folder ID from an API query call (GET Folder byName), and use the ID given from that call to make additional calls.    
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Issue Description REST API call, Get Lead Activities , is returning 603 error   Issue Resolution Error 603 refers to 'access denied' where authentication is successful but the user doesn’t have sufficient permission to call this API. Additional permissions may need to be assigned to the user role. http://developers.marketo.com/rest-api/error-codes/   Go to Admin > Users and Roles Select API User and identify what role it is assigned to (e.g. API role) Go to Roles and check the permissions assigned to the API role Check to see if the API role does not have 'Read-Only Activity' or 'Read-Write Activity' permission In order to make a Get Lead Activities REST API call with the API user, the API role of the user must be modified to have permissions to  'Read-Only Activity' or 'Read-Write Activity'. If you use Workspaces and Partitions, make sure the API User has the necessary access. Is this article helpful ? YesNo
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As much as we would like to have all support cases solved with a few quick response from our support team, we know that there are some cases that are going to need to be escalated to our support management team.   If you have submitted a support case and you feel that the case was improperly handled or that the solution being offered does not meet the communicated Marketo support expectations, then we would welcome the opportunity to look deeper at your specific support engagement and work with you on delivering a better resolution.   You can email supportescalations@marketo.com to escalate your issues to our support management team.  Be sure to include your case number and the details of your escalation.   Once your support escalation case has been submitted a Marketo Support Manager will contact you within 24 business hours to address the issue.   Before you send an email to supportescalations@marketo.com you must have a current active support case submitted or a recent support case that has been closed or is pending.  Support Escalations are focused on the handling of current or recent cases.  Brand new technical support issues that are sent to Support Escalations will be re-routed to our general case flow.
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  This is a article attached image Marketo offers a number of ways to contact Marketo Support directly for assistance from our different support regions.   Support Portal Please log into your Instance and then Navigate to "Community." This will take you to Marketing Nation and from there you can reach the Support Portal by clicking "Support."   The Marketo Support Portal features a web form submission to submit support cases to Marketo Support.  The form gives authorized support contacts the ability to provide details on the support issue that allows Marketo Support to efficiently and effectively assign your case to the best suited available support engineer. This is a article attached image   Email to Case Submission Authorized Support Contacts can email their cases to: support@marketo.com Reminder: Cases submitted by email are all submitted with a P3 Priority   Regional Phone Contact Information Marketo does feature the tried and true means of contact support, by the phone.  Authorized Support contacts with any support entitlement of Business level or higher can contact Marketo Support by calling one of the regional phone numbers listed below.   Region Contact Details Observed Holidays North America Hours: M-F, 6am to 6pm Pacific Toll Free US: +1.877.270.6586 Direct: +1.650.376.2303 Languages Supported: English, Spanish New Year's Eve and Day Independence Day Thanksgiving Day and the Day After Christmas Eve and Day Europe, Middle East, Africa Hours: M-F, 8am to 5pm GMT Europe: +353 (0)1 242 3030 UK: 0800 151 3030   Languages Supported: English, French, German, Portuguese New Year's Eve and Day Easter Monday Christmas Eve and Day St. Stephen's Day Asia Pacific Hours: M-F, 9am to 6pm AUS EST ANZ: +61 2 8310 7646 Language Supported: English New Year's Day Good Friday Easter (following Monday) ANZAC Day Christmas Day Boxing Day Japan Hours: M-F, 9am to 6pm JST JPN: +81 3 6478 6080 Language Supported: Japanese New Year's Day Coming of Age Day National Foundation Day Emperor's Birthday Spring Equinox Showa Day Constitution Memorial Day Greenery Day Children's Day Marine Day Health and Sports Day Respect for the Aged day Fall Equinox Labor Thanksgiving Day  
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Note: Please ensure that you have access to an experienced JavaScript developer, because Marketo Technical Support is not set up to assist with troubleshooting custom JavaScript. If you're trying to use the Munchkin API but not having any success, try these tips:   Include the Munchkin JS   Make sure you include the required lines of Munchkin Javascript on pages with API calls.  You can find the javascript in the Admin section under Munchkin Setup . Check "Enable Munchkin API"   In the Munchkin Setup page, check the box that says Enable Munchkin API , put in a private key (which can be any text), and click Save .   Look for JavaScript errors   Use Firebug on Firefox or enable IE JavaScript debugging to check for JavaScript errors.  Any JavaScript errors that occur -- anywhere on the page -- could prevent Munchkin from working.   Escape special characters   Check and make sure that any quotation marks or other characters that require escaping are properly escaped.  See this document for more.   Call mktoMunchkin first   In your Javascript, you must call mktoMunchkin() before you use any other Munchkin API calls.   Try a proxy program   Use a web traffic capturing program like Firebug (for Firefox) or Fiddler.  The return code from the API call may have useful information to help you diagnose the issue.     Click Link or visit WebPage isn't working   Check to make sure you have only a path listed in the url parameter -- no ", no domain, and no URL parameters.   Associate Lead isn't working   This could be caused by a few issues:   Include an email address   Email address is required when using the associate Lead call.  If you don't use this, the call will always fail.   Check the labels   Marketo expects the labels (like "Email" and "FirstName") in a specific format.  You can get these labels in the Field Management page of the Admin section.  When you get there, click the Export Fields button.  The spreadsheet will have the API names for your fields.   Check the hash value   The hash value is the SHA1 hash (non-HMAC version) of your API Private Key (not your Munchkin ID) concatenated with the lead's email address, as in your-secret-keyemail@address.com .  The hash value must be lowercase.
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Attached to this article is a ASP.NET C# implementation of Marketo's SOAP API. This is just a sample, but it may be useful for providing a starting point for building your own SOAP API client. Learn more: Marketo SOAP API Note: You will need access to experienced developers This is not supported development by Marketo Support. Our support engineers are not able to provide assistance in building or troubleshooting SOAP API's.
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