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Summary Handling 606 rate limiting, 607 daily quota, and 615 concurrency errors. Issue An API user is receiving rate (606), quota (607), or concurrency (615) errors when connecting to the Marketo Engage REST API. The errors will be evident in the responses to the requests creating them and in admin notifications as a web services error notification.    Solution The Marketo Engage REST API is protected by 3 limitations on the number of requests made: daily quota, request rate, and the number of simultaneous/concurrent requests. The errors generated when on of these limits is exceeded are recoverable by waiting the appropriate amount of time before retrying the request. Daily Quota: Error Code 607 This error indicates that the number of requests made since 12:00AM CST has exceeded the daily quota. The daily quota varies and can be found in your Admin->Web Services menu.  Contact your account manager if you require increased daily quota. Rate Limit: Error Code 606 and Concurrency Limit: Error Code 615 Handling concurrency and rate limiting errors is similar. In each case, the request should be tried again after a waiting period. At most 10 requests can be processed by any Marketo Engage instance at a time. Error code 615 will be returned if there are already 10 open HTTP connections to the instance's REST API and an attempt is made to create an 11th connection. At most, 100 requests can be processed by any Marketo Engage instance in any rolling 20 second window of time. Error code 606 will be returned if there have already been 100 requests in the last 20 seconds. In both cases, an exponential backoff retry strategy will allow your application to eventually make a successful request. All popular web development languages have libraries available which implement exponential backoff: using an existing library is highly recommended. Unlike daily quota which an be increased through your account manager, rate and  concurrency limits cannot be changed. Further Reading For information on implementing your own exponential backoff algorithm, see Devopedia's article on Binary Exponential Backoff. For more best practices to apply when using the Marketo Engage REST API, see this page.
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  Market Support is here to help you with your issues in the quickest and most effective manner possible.  In order for us to do that, there are a few things we really need from you before you click the submit button to create a support case with us.   First, have you searched the community for a solution? The best kind of support case is the one you don't have to submit.  The Marketing Nation Community is an expansive site with a lot of content.  Have you checked Product Docs or Support Solutions for a resolution to your problem?  Have you checked to see if there is a community discussion thread that covers your question?  The Marketing Nation community is a 24 x 7 customer resource and a quick search for a keyword and phrase maybe all that separates you from a solution to your problems.   Second, what's the best way to reach Marketo Support? Marketo Support offers a variety of ways to reach our support team.  Depending on your issue, some of the support channels might be better suited than others.   Please be aware that only contacts from your company/organization that have been identified as an authorized support contacts or authorized support administrators can submit cases to Marketo Support.       Marketo Support (Support) The Marketing Nation Support area features a case submission application that allows you to select your case priority and also select what the Case Issue and Sub-Issue is.  These selections allow our automated case routing system to assign the case to the available support engineer that can best assist you.   Spark customers can submit cases through the support portal only
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  Once you have submitted a case to Marketo support, we provide a simple way of staying connected to your case and the cases submitted from you company through the Marketo Support Portal.   You can access the support portal through your Marketo instance by selecting Help and Customer Support: You can also access the support portal directly at https://support.marketo.com and login with your Marketo credentials (login and password.)   Once you are in the support portal you can Create a Case for Marketo Support or you can also review any cases that are open and being worked on by support or review your case history.   From the My Cases navigation: You can access the following case views: Open – Cases that are being triaged by Support and pending Support’s response Closed – Cases that were created by you and are now closed Pending Fix – Cases that were created by you where Marketo is developing a fix which will be implemented at a later date Company Closed – Cases that were created by you or your colleagues that are now closed Company Pending Fix – Cases that were created by you or your colleagues where Marketo is developing a fix which will be implemented at a later date Company Open (only viewable from Case List filter) - All open cases submitted for the account   To view specific case details, click a case number.   From the Case Details, you can perform the following: Close your Case - Select the "My Case is Resolved" button to close your case Add Comments - Provide additional comments to support or respond to a Support question Add Attachment - Provide any screenshots or documents that will help illustrate the issue you are reporting   If your case has been closed there are two options available to you.     Reopen - You can reopen your case if you are not satisfied with the case resolution   Case Survey - Once your case has closed, please consider offering feedback on the level of Support you received.
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  Overview Add Leads to Static Lists Use Custom Fields Overview Lead records have two primary components – lead attributes and activity logs. Lead attributes are the fields and field values within the lead record. For example, Job Title is a lead attribute. Lead Name is a lead attribute. Activity logs record the actions Marketo or the lead themselves have taken. For example, sending an email to a lead is an activity that would show in the activity log. If the lead opens the email or visits a tracked page, those activities would show in the activity log as well.   Activities in the activity log are only retained for 25 months, or 37 if you have purchased the premium data retention option. The main way to store activity data beyond the Data Retention Policy timeframe is to use the Bulk Extract API. There are two other ways you can keep a reference of these activities after the end of the Data Retention period, and they can be referenced within the Marketo UI. This article will show you how that can be done.     Add Leads to Static Lists Static lists will retain lead membership even if the activity of adding the lead to the list has been removed. This will let you have lists dedicated to specific criteria that would otherwise be removed after the data retention time period has been passed.   For example, Smart Campaign membership history is not retained after 25 months. If you are searching for members of a Smart Campaign, but a lead first became a member of the Smart Campaign more than 25 months ago, the search results would not include that lead.   An easy way to work around that is to add your leads to a static list as part of the flow of the campaign. When creating your Smart Campaign, create a new static list with the same corresponding name (makes it easier to identify later). When building the flow of your campaign, add the "Add to List" flow step so that all leads going through the campaign will be logged on the list.         Use Custom Fields Lead attributes and their field values are not affected by the Data Retention Policy. Use Smart Campaigns to populate custom fields with values based on activities your leads take. This will allow you to filter leads by these lead attributes that are not affected by the Data Retention Policy. A side benefit to this is that it is faster to search by lead attributes than by searching through lead activity logs.   Example: This approach can work for many different activities, but let’s use form fill outs as an example.   Let’s say you want to be able to identify leads who have been very active and have filled out more than 5 forms over their lifecycle. You could use the filter “Filled Out Form” with the “Min. Number of Times” constraint set to 5. However, if one of those forms filled out occurred more than 25 months ago, the filter would only be able to access 4 form fill activities in the activity log. Therefore, the lead would not pass the filter.   Instead of using the “Filled Out Form” filter, set up a Smart Campaign to write to custom fields that show you how many forms they’ve filled out, and when the first one was. Here’s how to do it:   1. Create two new custom fields in Marketo, one Score Field, and the second a Date Field.   2. Create a new Smart Campaign   3. Add the trigger “Fills Out Form” set to “is any” to the Campaign Smart List     4. Add these two Flow Steps to the Campaign Flow: Flow Step 1 : “Change Score” Score Field Name: your score field name Change: +1   Flow Step 2 : “Change Data Value” Add Choice to Flow Step Choice 1: If “your score field name”  “is empty” Attribute “your score field name” New Value: {{system.date}} Default Choice: Do Nothing       This campaign will listen for any time a lead fills out a form, add +1 to your score field, and if it’s the very first form they’ve ever filled out, it will log the date of when it was done. If the lead has ever filled out a form in the past, there will already be a date value in the date field, so the flow choice would just skip over it and do nothing.       Results You’ll See: With the original goal of identifying leads who have filled out more than 5 forms you’ll be able to filter for leads that have filled out at least 5 forms. In addition, this campaign will let you search for leads based on when they had filled out their very first form, regardless of how long ago it was. Since it’s stored in a lead field, it’s a lead attribute that is not affected by the Data Retention Policy at all.      
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Issue When I go to the Support area of Nation, I do not have full access to all the areas and tools.   Solution Our system is specific about how you need to access the Support Portal before we can authorize you to use it. The proper steps to take for us to authorize, and for you to submit cases, are as follows:   Log into your instance Click the Community tile (step 1 image) Click Support in the top banner (step 2 image) Click Submit a Case option (step 3 image) Choose from top options depending on what you need to do (step 4 image) Create a case, Manage authorized contacts, edit your Info   Simply going straight to the nation.marketo.com will not have the desired result. You must access the Support Portal from your instance by using these steps so that our system recognizes you properly. If this is your first time following these steps, your view of Step 3 will be different- not to worry, as that will be updated for you manually. Step 1 Step 2   Step 3 Step 4   If you experience issues, please email marketocares@marketo.com
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Issue Issue Description When a lead is created through an API call, the Reason and Source attributes say "Web Service API" with no further detail.       Solution Issue Resolution As described in the doc here, https://docs.marketo.com/display/DOCS/Understanding+System+Managed+Fields , "Source" and "Reason" fields are managed by Marketo: Web Service API for Original Source Type means Person was discovered by a web service API. For Registration Source Type, it states that Person was created via SOAP/REST API When a lead is created via API, no additional "Source" or "Reason" is provided to Marketo. A possible workaround is to create a custom field and populate it as needed through the API.    
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Issue Issue Description API Only user is not appearing when creating a service in [Admin > LaunchPoint]     Solution Issue Resolution It is highly likely that the reason why the API user was not appearing because it did not have "API Only" ticked. This can be checked in [Admin > Users & Roles > User > Edit User]. However, this cannot be modified once the API user is created, so in order for the API user to appear in LaunchPoint, "API Only" must be ticked when the API user is created.    Reference: https://docs.marketo.com/display/public/DOCS/Create+an+API+Only+User    Who This Solution Applies To Admin users
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Issue When making API calls, Marketo reports the daily API limit has been reached but does not show when the limit resets.   Solution When Marketo shows the daily API limit has been reached, it will reset itself that night at midnight central time, and then will allow for the API calls to resume. These are the reset times according to US time zones.   10:00 PM Pacific 11:00 PM Mountain 12:00 AM Central 01:00 AM Eastern      
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Issue Do webhook calls contribute to the daily API limit/quota visible in [Admin > Integration > Web Services > API Call Information] ?   Solution No, webhook calls are not counted as part of the daily API limit. Webhooks do not have any execution limits.  
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Issue REST API call, Get Lead Activities , is returning 603 error     Solution Error 603 refers to 'access denied' where authentication is successful but the user doesn’t have sufficient permission to call this API. Additional permissions may need to be assigned to the user role. http://developers.marketo.com/rest-api/error-codes/ Go to Admin > Users and Roles Select API User and identify what role it is assigned to (e.g. API role) Go to Roles and check the permissions assigned to the API role Check to see if the API role has 'Read-Only Activity' or 'Read-Write Activity' permission In order to make a Get Lead Activities REST API call with the API user, the API role of the user must be modified to have permissions to  'Read-Only Activity' or 'Read-Write Activity'. If you use Workspaces and Partitions, make sure the API User has the necessary access to the workspaces/partitions being called.    
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Issue The Get Lead Activities REST API is not returning any activities even though t he lead referenced definitely has multiple activities of the type being called. REQUEST: https://[munchkinID].mktorest.com/rest/v1/activities.json?access_token=x&leadIds=123&nextPageToken=ABC&activityTypeIds=46 RESPONSE: { "requestId": "xyz123", "success": true, "nextPageToken": "ABC", "moreResult": true }     Solution The Get Lead Activity REST API are reliant on timestamps for their nextPageToken. Each Get Lead Activity call will go through 300 activities of ALL types from the timestamp placed on the nextPageToken. This is supported by the article http://developers.marketo.com/rest-api/endpoint-reference/lead-database-endpoint-reference/#/Activities/getLeadActivitiesUsingGET "By default, the endpoints mentioned in this section will return 300 activity items at a time.  If the moreResult attribute is true, this means that more results are available. Continue to call the endpoint until the moreResult attribute returns false, which means that there are no more results available." Based on that, the reason why the API call does not return any activities is that it does not find any activities of type 46 in the 300 activities it checks from the timestamp placed on the nextPageToken So when making a Get Lead Activity call for a specific activity type, ensure that nextPageToken is as close as to the timestamp of the specific activities    
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Issue After you have created an API User with the correct access for making REST API calls to your Marketo instance, you still receive a response with Error 603 Access Denied even when making API calls using an up-to-date access token that you manually created. Solution Issue Resolution The most likely resolution is that you have Web Service IP Restrictions enabled on your instance. Go to Admin > Web Services Click the Edit button next to the IP Restrictions box If IP Restrictions are turned on and there are no IP addresses listed, all calls to the Marketo REST API endpoint will fail. If IP Restrictions are turned on and the IP making the API call is not listed, add it to the list and save. You can also set up wildcard IP addresses here to cover a range of IP addresses. You can learn more about whitelisting IP addresses in Marketo in the article " Create a Whitelist for IP-Based API Access ". If you have confirmed that IP Restrictions are NOT enabled and have also gone through our API User documentation to ensure the API User is set up correctly but  your calls are still failing as Access Denied, please create a support case.        
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Issue Does the email address assigned to the API user need to be an email address maintained by an actual person? https://docs.marketo.com/display/public/DOCS/Create+an+API+Only+User Solution The email address assigned to an API user does not need to be an existing email address or an actual person. It is used as an identifier for the API user. Generally, customers name the API user according to the integration the API user is being used for (e.g. integrationuser@company.com ). This is useful for tracking where API calls are coming from when there are multiple integrations configured with Marketo via the API
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Issue Calls made to the REST API return response code 611 "System Error".   Solution Submit a Customer Support ticket with the following information   The full body of the REST API call including the endpoint being called The full body of the REST API response The date and time that the call was made Customer Support will work to diagnose the root cause of the error and the reason a more identifiable error code is not being returned instead.        
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Issue How to use the REST API to check for deleted leads. Solution You would need to use the specific endpoint : http://developers.marketo.com/rest-api/endpoint-reference/lead-database-endpoint-reference/#!/Activities/getDeletedLead s This will pull a list of leads deleted within a specific timeframe.  Deletions older than 30 days may be pruned.    
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Issue Issue Description Occasionally Bulk Import API calls will return a blank response.   Solution Issue Resolution You can add the following header: 'Transfer-Encoding: chunked' to your API calls and it will fix this issue. Please note that adding this header on the client side will cause cURL to send data in chunks.  
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Issue You make a REST API call and receive an error code 1006 "Field '****' not found." Solution This error lets you know you are referencing a field by the wrong API name. The ****  will let you know which field you are referencing incorrectly. To resolve this Export a list of API names for the fields in your instance. Locate the desired field and its API name in the list Update your REST API call with the correct API field name   Who This Solution Applies To Customers using REST API    
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Issue You want to view your current usage of the Marketo API.     Solution Current usage of both REST and SOAP API can be found by following these steps: Go to Admin > Web Services Look at the API Call Information section. In the API Call Information section, you will see a line that says "Requests in the Last 7 Days:". The number next to that is the number of calls made to this instance in that time frame. The number is also a hyper-link that will allow you to break this down by API user. Each individual REST user will be its own row, while the SOAP requests will be in one line, using the given SOAP User ID within the SOAP API section just below.
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Issue You changed the Label name of the field and want the API name to match.     Solution I Outside applications rely on API names and changes to these names can make your Marketo instance unstable. For this reason, it is not possible to change API names of fields. Instead, we suggest creating new field with the correct API name. 
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Issue Clearing cache and cookies in your browser will fix a number of different problems related to page display, browser errors, and login issues.     Solution Here are links to the support articles on how to clear cache and cookies for the most commonly used browsers. Chrome Clear cache and cookies - Computer - Google Account Help   FireFox How to clear the Firefox cache | Firefox Help   Safari Safari for Mac: Manage cookies and website data using Safari   Internet Explorer https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer   Microsoft Edge Microsoft Edge, browsing data, and privacy – Microsoft privacy    
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