Included in this article:
The Named Accounts feature is a way to target your RTP Campaigns to specific Accounts in a Segment. It's a powerful tool for targeting specific organizations, but you may encounter errors when uploading the list of Accounts you wish to target. This doc will go over over the most common problems experienced when trying to upload a CSV file to a Named Accounts list. To learn how to upload a Named Accounts list, follow this article.
The first line of your CSV file should be, in order: Name, Domain, Country, State. Make sure there are no extra columns or white spaces at the end of the line. See the screenshot below for an example of how to format your headers
Occasionally Excel will use curly quotes, which look like these: “ ”. However, curly quotes are not recognized by the uploader, instead the uploader will recognize straight quotes like these: " ". Any curly quotes will need to be replaced by straight quotes to resolve any uploading issues. To do this:
This error is caused when there is an invalid character in the CSV file that you are trying to import. This is particularly common in CSV files using non-English characters. To rectify this, make sure your CSV file is UTF-8 encoded. By default, Excel encodes characters in ANSI format, so if your file has non-English characters in it, you will need to convert it to UTF-8. You can do this in Notepad or similar text editors using the following steps:
If the location columns are in use (they are optional), check to verify that the countries and states are input in the correct way: