Unable to Pull Separate Reporting on Two Different Sales Emails with the Same Subject Line

Issue


When try to create reporting for multiple Sales Emails with the same subject line, they report as a single email.

 

 


Solution


Make sure the subject lines are slightly different for emails you want to track separately. Sales Emails (emails sent through the Sales Insight app in SFDC, MS Dynamics, Outlook, or Gmail) are only tracked by their subject line, not by the template used.

 

Who This Solution Applies To
Customers using Sales Insight.