Unable to Change Filter Logic in Engagement Program Transition Rule


In an engagement program, you are unable to change the filter logic type to any in the Smart List tab of the transition rules setup.


The Engagement Program is designed in such a way that the transition rule uses ALL filters by default as it is the only option. If you need to use "OR filters" in a transition rule, we recommend that you set up a dedicated smart campaign within the engagement program which will help in transition of records from one stream to another.