No data in the RTP back office

1. Check the RTP Tag

  • Verify that the RTP is properly installed on your website (see: Deploy the RTP JavaScript)
  • In the developers console (under the Network tab) you suppose to see the following calls made by RTP while the page is loading:
    • rtp.js?rh=www.YOURDOMAIN.com&aid=YOURACCOUNTID
    • trw?aid=YOURACCOUNTID&trwv.uid=YOURACCOUNTID
    • msg?a=2&sid=YOURACCOUNTID

 

2. Check View Filters

  • Check if all Domains are selected under the Organization and Visitors table filters

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  • Check your user's Region Settings by navigating to 'User Settings' > 'Edit Regions'

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