A lead/person completes an action that should trigger a Smart Campaign, but the campaign does not trigger.
To resolve this issue, you would need to change the restrictions that are preventing the leads from being able to trigger campaigns in a particular workspace. These can be changed by going to Admin > Workspaces & Partitions > Edit Workspace (with the appropriate workspace selected).
Who This Solution Applies To
Customers who have Workspaces and Partitions set up in their instance.