A lead/person completes an action that should trigger a Smart Campaign located in a Workspace, but the campaign does not trigger.
To resolve this issue, you would need to change the restrictions that are preventing the leads from being able to trigger campaigns in a particular workspace. These can be changed by going to Admin > Workspaces & Partitions > Edit Workspace (with the appropriate workspace selected).
Whether it makes sense to make this change should be reviewed first. Often workspaces are setup to be specific to regions, so check whether it makes sense from a business point of view for leads in a partition to qualify for campaigns in a certain workspace. It may not be desired, and instead it should be checked whether the lead should be in fact in a different partition.
Who This Solution Applies To
Customers who have Workspaces & Partitions set up in their instance.