Our system is particular about how you need to access the Support Portal before we can authorize you to use it.
The proper steps to take for us to authorize, and for you to submit cases, are as follows:
Simply going straight to the nation.marketo.com will not have the desired result. You must access the Support Portal from your instance by using these steps so that our system recognizes you properly. If this is your first time following these steps, your view of Step 3 will be different- not to worry, as that will be updated for you manually.
If you experience issues, please email email@example.com