GoToWebinar (GTW) FailedAPI Error

Issue

You see the following error when trying to Refresh From Webinar Provider in an Event Program linked to GoToWebinar: "FailedAPI Error: Authentication succeeded, but access to the requested resource is denied."


Solution

Check LaunchPoint to see if the integration between Marketo and GTW is broken.

  1. Go to Admin > LaunchPoint to see the integration between GTW and Marketo.
  2. If you see the error "FailedAPI Error: Authentication succeeded, but access to the requested resource is denied," this is a permission issue with GTW.
  3. Check with GTW Support to see why requesting resource is being denied.

 

Who This Solution Applies To

Customers integrated with GoToWebinar