https://support.marketo.com: Online Support Portal for Case management and Knowledgebase search
support@marketo.com: Email to Case Submission
supportescalations@marketo.com: Contact Support management regarding Support services
marketocares@marketo.com: Questions regarding Support or Community access
Americas: Hours: M-F, 6am to 6pm Pacific Toll Free US: +1 877 270 6586 Direct: +1 650 376 2303
Languages Supported: English, Spanish |
Observed Holidays: New Year's Day Independence Day Thanksgiving Day and the Day After Christmas Day New Year's Eve | |
Europe, Middle East, & Africa: Hours: M-F, 8am to 5pm GMT Europe: +353 (0)1 511 9556 UK: 0800 151 3030
Languages Supported: English, French, German, Portuguese |
Observed Holidays: New Year's Day Easter Monday Christmas Day St. Stephen's Day | |
Australia Hours: M-F, 9am to 6pm AET ANZ: +61 2 8310 7646
Languages Supported: English |
Observed Holidays: New Year's Day ANZAC Day Christmas Day Good Friday Easter Monday Boxing Day | |
Japan: Hours: M-F, 9am to 6pm JST JP: +81.03.4233.9014
Languages Supported: Japanese |
Observed Holidays: New Year's Holiday Marine Day Coming of Age Day Respect for Senior Citizens Day National Founding Day National Holiday Spring Equinox Day Autumnal Equinox Day Day of Showa Sports Day Constitution Memorial Day Culture Day Green Day Labor Thanksgiving Day Children's Day Emperor's Birthday Substitute Public Holiday Year End |
After-hours Support for Production Down Issues:
Online: Enter a Support Portal Case with Priority=P1
Phone: Call Support Line and follow the P1 prompts
We ask that you use the following priority definitions when setting your case priority:
Priority | Description |
---|---|
P1 | Mission Critical: Core Business function down or potential loss of mission critical data |
P2 | Urgent: Major feature or workflow is not functioning, mission critical workflow and majority of user community is not blocked |
P3 | Important: Normal usability or task completion is impacted but functional or workaround is available |
P4 | Minor: Minor issue requiring a correction, normal workflow is not impacted |