Unanswered Questions in Community

[Anonymous]

I have experienced many unanswered questions or questions that have not been solved when asked in the community, and I know I am not the only one.  I think it would be great if Marketo Reps could answer a lot of unsolved questions/problems in the community so we don't have to submit as many support tickets. I do see employees or partners responding once in a while but it would be great if it was on a regular basis.  I know this would take a lot of time but I do think it will help improve the overall experience in the community! 

[Dan_Stevens_]

I think the issue lies within the structure/interface of the overall community.  It's very easy for your question to get buried very quickly and not seen by the masses.  There's been a lot of discussion on how to improve the community to allow for more collaboration - especially around older posts (e.g., more effectively promote discussions with a lot of recent activity; allow for more posts to appear on a single page; etc.).  In essence, employ some of the best practices of traditional communities/message boards.  From what I understand, the Marketo team is having discussions around revamping the overall community.

[Anonymous]

We try, I promise! Liz sends around an internal email with a list every day of unanswered questions but it's not always possible to to chime in with a response.

But I agree it would be nice to have a filter to show just unanswered questions.

[Anonymous]

We will be revamping the community in early 2015 and we will take this feedback into account.  But i'd like to echo Cathal's comment - we try very hard every day to answer all Community Questions!

Thanks,
Cheryl