Thank you page should automatically pull in when URL is updated

Thank you page should automatically pull in when URL is updated

Hi there,

Here's the scenario:

You create a landing page, a form and a thank you page. The thank you page is the follow-up page for when a form is submitted on the landing page. This process works.

However, if you change the URL of the follow-up page (not the page name in Marketo, the URL), a form submission on the landing page will no longer take you to the follow-up thank you page, but your global fallback page.

We were told by Marketo Support that this is intended behavior, although, it seems unintuitive for me, and creates many extra clicks to connect the follow-up page as a different page, approve it, then connect it back to the original page (which fixes the issue).

I believe that the correct behavior would be for Marketo to automatically recognize the new follow-up page when its URL is changed and go to that page when the form is submitted on the landing page.

Please vote this up if you agree!
4 Comments
Level 2
Looks like it's a Form 2.0 issue? Tested with a Form 1.0 just fine.

I agree that it definitely doesn't seem intentional. I wonder how many broken forms are living out there now.
Level 5
Agree with Sam. I'd write back to support to let them know this works on Forms 1.0. I've had a couple instances where I've been told something is intended behavior, but when I point out it works correctly in Forms 1.0, they've acknowledged and fixed in Forms 2.0.
Anonymous
Not applicable
This is a huge issue for us, so the sooner we can get this patched, the better. Unnecessary workarounds currently in place and not intuitive for those starting out...

Thanks Marketo!
Community Manager
Status changed to: Open Ideas